Compare Freshdesk, Salesforce Service Cloud, and HappyFox

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Freshdesk
Salesforce Service Cloud
Optimized for quick response
HappyFox
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,999 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,464 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Lightning Professional
$ 75 USD Per user/month (billed annually)
Fantastic
$49 per staff / month
 
Garden
$35 / agent / month billed annually
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Enterprise
$69 per staff / month
 
Estate
$49 / agent / month billed annually
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,859 reviews)
8.6
(Based on 1,310 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,869 reviews)
8.2
(Based on 1,312 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,342 reviews)
7.7
(Based on 575 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,376 reviews)
8.1
(Based on 580 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,804 reviews)
8.2
(Based on 1,153 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,310 reviews)
8.5
(Based on 565 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,854 reviews)
8.0
(Based on 1,292 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
25.3%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
41.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
33.6%
15.5%
 
Information Technology and Services
20.6%
Information Technology and Services
14.6%
Information Technology and Services
14.1%
 
Computer Software
14.1%
Computer Software
14.5%
Computer Software
12.2%
 
Internet
5.9%
Internet
8.3%
Higher Education
6.4%
 
Education Management
3.7%
Hospital & Health Care
3.6%
Real Estate
3.8%
 
E-Learning
3.5%
Financial Services
3.4%
Education Management
3.8%
 
Other
52.2%
Other
55.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
 
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