Compare Freshdesk, Salesforce Service Cloud, and TeamSupport

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Freshdesk
Salesforce Service Cloud
Optimized for quick response
TeamSupport
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Freshdesk
Freshdesk
4.4
Based on 2,011 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,475 reviews
Optimized for quick response
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Sprout
Free for UNLIMITED agents
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Lightning Professional
$ 75 USD Per user/month (billed annually)
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,871 reviews)
8.6
(Based on 1,321 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,881 reviews)
8.2
(Based on 1,323 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
7.7
(Based on 580 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
8.1
(Based on 585 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,816 reviews)
8.2
(Based on 1,164 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
8.5
(Based on 570 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,866 reviews)
8.0
(Based on 1,303 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
25.3%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
40.8%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
34.0%
11.3%
 
Information Technology and Services
20.5%
Information Technology and Services
14.6%
Computer Software
27.2%
 
Computer Software
14.1%
Computer Software
14.6%
Information Technology and Services
20.7%
 
Internet
5.9%
Internet
8.2%
Internet
5.8%
 
Education Management
3.7%
Hospital & Health Care
3.6%
Financial Services
4.5%
 
E-Learning
3.5%
Financial Services
3.4%
Hospitality
3.6%
 
Other
52.3%
Other
55.6%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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