Compare Freshdesk, Salesforce Service Cloud, and Zendesk Support

 
Sprout
Free for UNLIMITED agents
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Lightning Professional
$ 75 USD Per user/month (billed annually)
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,864 reviews)
8.6
(Based on 1,316 reviews)
8.8
(Based on 1,279 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,874 reviews)
8.2
(Based on 1,318 reviews)
8.7
(Based on 1,283 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,343 reviews)
7.7
(Based on 578 reviews)
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,377 reviews)
8.1
(Based on 583 reviews)
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,809 reviews)
8.2
(Based on 1,159 reviews)
8.5
(Based on 1,091 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,311 reviews)
8.5
(Based on 568 reviews)
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,859 reviews)
8.0
(Based on 1,298 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
25.3%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
40.9%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
33.8%
16.4%
 
Information Technology and Services
20.5%
Information Technology and Services
14.6%
Computer Software
18.0%
 
Computer Software
14.1%
Computer Software
14.6%
Information Technology and Services
15.3%
 
Internet
5.9%
Internet
8.3%
Internet
10.6%
 
Education Management
3.7%
Hospital & Health Care
3.6%
Marketing and Advertising
4.9%
 
E-Learning
3.5%
Financial Services
3.4%
Telecommunications
3.3%
 
Other
52.3%
Other
55.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk SF Service Cloud a QuestionContact SF Service CloudRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.