Compare Freshdesk, Salesforce Service Cloud, and Zoho Desk

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Freshdesk
Salesforce Service Cloud
Optimized for quick response
Zoho Desk
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 2,004 reviews
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,469 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 912 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
Lightning Professional
$ 75 USD Per user/month (billed annually)
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,864 reviews)
8.6
(Based on 1,315 reviews)
8.8
(Based on 834 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,874 reviews)
8.2
(Based on 1,317 reviews)
8.6
(Based on 834 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,343 reviews)
7.7
(Based on 577 reviews)
8.3
(Based on 681 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,377 reviews)
8.1
(Based on 582 reviews)
8.5
(Based on 680 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,809 reviews)
8.2
(Based on 1,158 reviews)
8.3
(Based on 748 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,311 reviews)
8.5
(Based on 567 reviews)
8.6
(Based on 633 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,859 reviews)
8.0
(Based on 1,297 reviews)
8.8
(Based on 824 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
25.2%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
40.9%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
33.8%
5.9%
 
Information Technology and Services
20.5%
Information Technology and Services
14.6%
Information Technology and Services
24.8%
 
Computer Software
14.1%
Computer Software
14.6%
Computer Software
10.4%
 
Internet
5.9%
Internet
8.3%
Internet
4.2%
 
Education Management
3.7%
Hospital & Health Care
3.6%
Telecommunications
4.1%
 
E-Learning
3.5%
Financial Services
3.4%
Marketing and Advertising
4.1%
 
Other
52.3%
Other
55.5%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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