Compare Freshdesk vs SnapEngage

See this comparison of Freshdesk vs. SnapEngage based on data from user reviews. Freshdesk rates 4.4/5 stars with 1722 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Business Plan
$60 /month.
 
Blossom
$19 / agent / month billed annually
Enterprise Plan
Custom
 
Garden
$35 / agent / month billed annually
Premier Plan
$420 month
 
Estate
$49 / agent / month billed annually
Plus Plan (Most Popular!)
$140 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
9.8%
 
Information Technology and Services
20.2%
Computer Software
14.9%
 
Computer Software
15.0%
Information Technology and Services
14.2%
 
Internet
6.3%
Financial Services
5.4%
 
Education Management
3.6%
Insurance
4.7%
 
E-Learning
3.5%
Telecommunications
4.7%
 
Other
51.3%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

 
 
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Kate from G2 Crowd

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