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Compare Freshdesk vs SnapEngage

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comparison of Freshdesk vs. SnapEngage
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,829 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Business Plan
$60 /month.
 
Blossom
$19 / agent / month billed annually
Enterprise Plan
Custom
 
Garden
$35 / agent / month billed annually
Premier Plan
$420 month
 
Estate
$49 / agent / month billed annually
Plus Plan (Most Popular!)
$140 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
9.8%
 
Information Technology and Services
20.2%
Computer Software
14.9%
 
Computer Software
15.0%
Information Technology and Services
14.2%
 
Internet
6.3%
Financial Services
5.4%
 
Education Management
3.6%
Insurance
4.7%
 
E-Learning
3.5%
Telecommunications
4.7%
 
Other
51.3%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
 
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