Compare Freshdesk vs SnapEngage

See this comparison of Freshdesk vs. SnapEngage based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Business Plan
$60 /month.
 
Blossom
$19 / agent / month billed annually
Enterprise Plan
Custom
 
Garden
$35 / agent / month billed annually
Premier Plan
$420 month
 
Estate
$49 / agent / month billed annually
Plus Plan (Most Popular!)
$140 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1100 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1120 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1067 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
10.0%
 
Information Technology and Services
20.6%
Computer Software
15.1%
 
Computer Software
15.0%
Information Technology and Services
14.4%
 
Internet
6.5%
Financial Services
5.5%
 
E-Learning
3.9%
Telecommunications
4.8%
 
Education Management
3.7%
Insurance
4.1%
 
Other
50.3%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 
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Kate from G2 Crowd

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