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Compare Freshdesk vs Solvvy

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comparison of Freshdesk vs. Solvvy
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,925 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Solvvy
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Freshdesk
Freshdesk
4.4
Based on 1,924 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,783 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,793 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,339 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,730 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,273 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,778 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
0.0%
 
Information Technology and Services
20.7%
Internet
31.3%
 
Computer Software
14.3%
Computer Software
28.1%
 
Internet
6.0%
Retail
15.6%
 
Education Management
3.7%
Consumer Electronics
6.3%
 
E-Learning
3.4%
Computer Networking
6.3%
 
Other
51.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

 
 
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