See this comparison of Freshdesk vs. Solvvy based on data from user reviews. Freshdesk rates 4.4/5 stars with 1689 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
Free for UNLIMITED agents
$19 / agent / month billed annually
$35 / agent / month billed annually
$49 / agent / month billed annually
$89 / agent / month billed annually
|Meets RequirementsSee More|
(Based on 1571 reviews)
|Ease of UseSee More|
(Based on 1581 reviews)
|Ease of SetupSee More|
(Based on 1207 reviews)
(Based on 14 reviews)
|Ease of AdminSee More|
(Based on 1236 reviews)
|Quality of SupportSee More|
(Based on 1532 reviews)
|Ease of Doing Business WithSee More|
(Based on 1176 reviews)
|Product Direction (% positive)See More|
(Based on 1567 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Food & Beverages
Health, Wellness and Fitness
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...
|Most Helpful Critical Review|
Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...
Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...
|Ask Freshdesk a Question||Ask Solvvy a Question|