Compare Freshdesk vs Solvvy

See this comparison of Freshdesk vs. Solvvy based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,811 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.8
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.5
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
9.3
(Based on 14 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
9.3
(Based on 15 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.7
(Based on 15 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
10.0
(Based on 15 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
0.0%
 
Information Technology and Services
20.2%
Internet
45.5%
 
Computer Software
15.0%
Computer Software
27.3%
 
Internet
6.3%
Computer Networking
9.1%
 
Education Management
3.6%
Food & Beverages
4.5%
 
E-Learning
3.5%
Health, Wellness and Fitness
4.5%
 
Other
51.3%
Other
9.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Yael M.
Administrator in Internet

There is always so much "on the horizon" or "in the future": a new feature that will launch "in a month", an idea they have "down the road". I appreciate that they keep their customers informed on their product roadmap, but it's tough to prepare for the...

 
 
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Kate from G2 Crowd

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