Freefor UNLIMITED agents
$19/ agent / month billed annually
$35/ agent / month billed annually
$49/ agent / month billed annually
$89/ agent / month billed annually
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!
|Most Helpful Critical Review|
They do not offer a WYSIWYG editor globally.
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