Compare Freshdesk vs Solvvy

See this comparison of Freshdesk vs. Solvvy based on data from user reviews. Freshdesk rates 4.4/5 stars with 1241 reviews. Solvvy rates 4.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1166 reviews)
9.3
(Based on 10 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1175 reviews)
9.9
(Based on 10 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 899 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 917 reviews)
9.6
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1129 reviews)
10.0
(Based on 10 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 877 reviews)
10.0
(Based on 10 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1163 reviews)
10.0
(Based on 10 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.3%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.6%
88.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.1%
0.0%
 
Information Technology and Services
21.2%
Computer Software
42.9%
 
Computer Software
14.1%
Internet
28.6%
 
Internet
7.1%
Food & Beverages
7.1%
 
E-Learning
4.4%
Computer Networking
7.1%
 
Education Management
3.6%
Retail
7.1%
 
Other
49.6%
Other
7.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Mark B.
Administrator in Computer Software

Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 
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