See this comparison of Freshdesk vs. Solvvy based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,811 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
Free for UNLIMITED agents
$19 / agent / month billed annually
$35 / agent / month billed annually
$49 / agent / month billed annually
$89 / agent / month billed annually
|Meets RequirementsSee More|
(Based on 1,589 reviews)
|Ease of UseSee More|
(Based on 1,599 reviews)
|Ease of SetupSee More|
(Based on 1,220 reviews)
(Based on 14 reviews)
|Ease of AdminSee More|
(Based on 1,249 reviews)
|Quality of SupportSee More|
(Based on 1,548 reviews)
|Ease of Doing Business WithSee More|
(Based on 1,190 reviews)
|Product Direction (% positive)See More|
(Based on 1,584 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Food & Beverages
Health, Wellness and Fitness
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...
|Most Helpful Critical Review|
No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)
There is always so much "on the horizon" or "in the future": a new feature that will launch "in a month", an idea they have "down the road". I appreciate that they keep their customers informed on their product roadmap, but it's tough to prepare for the...
|Ask Freshdesk a Question||Ask Solvvy a Question|