Compare Freshdesk, Solvvy, and HappyFox

Add Product
Freshdesk
Solvvy
Optimized for quick response
HappyFox
Optimized for quick response
Add Product
remove product
Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
remove product
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
 
Blossom
$19 / agent / month billed annually
Enterprise
$69 per staff / month
 
Garden
$35 / agent / month billed annually
Fantastic
$49 per staff / month
 
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
9.0
(Based on 20 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
9.3
(Based on 20 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
9.1
(Based on 19 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
9.3
(Based on 20 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
9.5
(Based on 20 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
9.7
(Based on 20 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
10.0
(Based on 20 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
15.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
84.2%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
0.0%
15.5%
 
Information Technology and Services
20.6%
Internet
31.3%
Information Technology and Services
14.1%
 
Computer Software
14.2%
Computer Software
28.1%
Computer Software
12.2%
 
Internet
5.9%
Retail
15.6%
Higher Education
6.4%
 
Education Management
3.7%
Consumer Electronics
6.3%
Real Estate
3.8%
 
E-Learning
3.5%
Computer Networking
6.3%
Education Management
3.8%
 
Other
52.2%
Other
12.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk Solvvy a QuestionContact SolvvyAsk HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

Need help?

I can help.