Compare Freshdesk, Solvvy, and Kayako

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Freshdesk
Solvvy
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Kayako
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 2,012 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
Inbox
$15 /agent/month
 
Blossom
$19 / agent / month billed annually
Growth
$30 /agent/month
 
Garden
$35 / agent / month billed annually
Scale
$60 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,872 reviews)
9.0
(Based on 20 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,882 reviews)
9.3
(Based on 20 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,347 reviews)
9.1
(Based on 19 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,381 reviews)
9.3
(Based on 20 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,817 reviews)
9.5
(Based on 20 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,315 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,867 reviews)
10.0
(Based on 20 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.4%
15.8%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
84.2%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
0.0%
7.2%
 
Information Technology and Services
20.5%
Internet
31.3%
Information Technology and Services
23.7%
 
Computer Software
14.1%
Computer Software
28.1%
Computer Software
17.4%
 
Internet
5.9%
Retail
15.6%
Telecommunications
7.2%
 
Education Management
3.7%
Consumer Electronics
6.3%
Internet
5.3%
 
E-Learning
3.5%
Computer Networking
6.3%
Marketing and Advertising
3.9%
 
Other
52.4%
Other
12.5%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Freshdesk a QuestionContact FreshdeskAsk Solvvy a QuestionContact SolvvyAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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