Compare Freshdesk, Solvvy, and TeamSupport

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Freshdesk
Solvvy
Optimized for quick response
TeamSupport
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 508 reviews
 
Sprout
Free for UNLIMITED agents
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
9.0
(Based on 20 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
9.3
(Based on 20 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
9.1
(Based on 19 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
9.3
(Based on 20 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
9.5
(Based on 20 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
9.7
(Based on 20 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
10.0
(Based on 20 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
15.8%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
84.2%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
0.0%
11.1%
 
Information Technology and Services
20.6%
Internet
31.3%
Computer Software
27.3%
 
Computer Software
14.2%
Computer Software
28.1%
Information Technology and Services
20.8%
 
Internet
5.9%
Retail
15.6%
Internet
5.6%
 
Education Management
3.7%
Consumer Electronics
6.3%
Financial Services
4.5%
 
E-Learning
3.5%
Computer Networking
6.3%
Hospitality
3.6%
 
Other
52.2%
Other
12.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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