Compare Freshdesk, Solvvy, and Zendesk Support

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Freshdesk
Solvvy
Optimized for quick response
Zendesk Support
Add Product
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Freshdesk
Freshdesk
4.4
Based on 2,007 reviews
remove product
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,397 reviews
 
Sprout
Free for UNLIMITED agents
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,867 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 1,280 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,877 reviews)
9.3
(Based on 20 reviews)
8.7
(Based on 1,284 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
9.1
(Based on 19 reviews)
8.3
(Based on 607 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
9.3
(Based on 20 reviews)
8.4
(Based on 630 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,812 reviews)
9.5
(Based on 20 reviews)
8.5
(Based on 1,092 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 591 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,862 reviews)
10.0
(Based on 20 reviews)
7.8
(Based on 1,271 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
15.8%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
84.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
0.0%
16.3%
 
Information Technology and Services
20.5%
Internet
31.3%
Computer Software
18.0%
 
Computer Software
14.1%
Computer Software
28.1%
Information Technology and Services
15.3%
 
Internet
6.0%
Retail
15.6%
Internet
10.6%
 
Education Management
3.7%
Consumer Electronics
6.3%
Marketing and Advertising
4.9%
 
E-Learning
3.5%
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
52.3%
Other
12.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Hilary D.
Administrator

I appreciate the ability to train Solvvy, but I would love to be able to customize the training. We have three types of end users, and sometimes they pick the incorrect user type from our drop-down form, so the wrong articles are surfaced. I would a clearer...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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