Compare Freshdesk, Solvvy, and Zoho Desk

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Freshdesk
Solvvy
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Zoho Desk
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
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Zoho Desk
Zoho Desk
4.3
Based on 906 reviews
Optimized for quick response
 
Sprout
Free for UNLIMITED agents
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,856 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 828 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,866 reviews)
9.3
(Based on 20 reviews)
8.6
(Based on 828 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,341 reviews)
9.1
(Based on 19 reviews)
8.3
(Based on 676 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,375 reviews)
9.3
(Based on 20 reviews)
8.5
(Based on 675 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,801 reviews)
9.5
(Based on 20 reviews)
8.3
(Based on 743 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,309 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 629 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,851 reviews)
10.0
(Based on 20 reviews)
8.8
(Based on 818 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.6%
15.8%
72.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
84.2%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
0.0%
5.9%
 
Information Technology and Services
20.6%
Internet
31.3%
Information Technology and Services
25.0%
 
Computer Software
14.2%
Computer Software
28.1%
Computer Software
10.4%
 
Internet
5.9%
Retail
15.6%
Internet
4.2%
 
Education Management
3.7%
Consumer Electronics
6.3%
Telecommunications
4.2%
 
E-Learning
3.5%
Computer Networking
6.3%
Marketing and Advertising
4.2%
 
Other
52.2%
Other
12.5%
Other
52.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Bryan C.
Administrator

While the product is very efficient for our needs, we understand that the company is still young and has room for improvement. One of the items we've discussed with Solvvy that we would like to see is the capability for Solvvy to generate automated messages...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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