Compare Freshdesk vs Talkus

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comparison of Freshdesk vs. Talkus
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,854 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
8.3%
 
Information Technology and Services
20.2%
Internet
25.0%
 
Computer Software
15.0%
Logistics and Supply Chain
16.7%
 
Internet
6.3%
Higher Education
8.3%
 
Education Management
3.6%
Marketing and Advertising
8.3%
 
E-Learning
3.5%
E-Learning
8.3%
 
Other
51.3%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Adam L.
Administrator in Marketing and Advertising

Talkus is super easy to get started with, but with the power to extend it. It is not easy to provide the amount of power Talkus does, without compromising ease of use, but they pull it off somehow.

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 
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