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Compare Freshdesk vs Talkus

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comparison of Freshdesk vs. Talkus
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,932 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,790 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,800 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,307 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,341 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,736 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,275 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,785 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
8.3%
 
Information Technology and Services
20.7%
Internet
25.0%
 
Computer Software
14.3%
Logistics and Supply Chain
16.7%
 
Internet
6.0%
Marketing and Advertising
8.3%
 
Education Management
3.7%
Leisure, Travel & Tourism
8.3%
 
E-Learning
3.4%
Information Technology and Services
8.3%
 
Other
51.9%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
 
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