See this comparison of Freshdesk vs. Talkus based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.
Free for UNLIMITED agents
$19 / agent / month billed annually
$35 / agent / month billed annually
$49 / agent / month billed annually
$89 / agent / month billed annually
|Meets RequirementsSee More|
(Based on 1589 reviews)
|Ease of UseSee More|
(Based on 1599 reviews)
|Ease of SetupSee More|
(Based on 1220 reviews)
(Based on 10 reviews)
|Ease of AdminSee More|
(Based on 1249 reviews)
|Quality of SupportSee More|
(Based on 1548 reviews)
|Ease of Doing Business WithSee More|
(Based on 1190 reviews)
|Product Direction (% positive)See More|
(Based on 1584 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Logistics and Supply Chain
Marketing and Advertising
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.
|Most Helpful Critical Review|
No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)
I would love to see more flexibility for email support, as some cases require the use of email.
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