Compare Freshdesk vs TeamSupport

See this comparison of Freshdesk vs. TeamSupport based on data from user reviews. Freshdesk rates 4.4/5 stars with 1539 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Teamsupport
Add Product
Freshdesk
Freshdesk
Based on 1538 reviews
TeamSupport
TeamSupport
Based on 467 reviews
 
Sprout
Free for UNLIMITED agents
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1437 reviews)
8.7
(Based on 455 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1447 reviews)
8.8
(Based on 456 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1098 reviews)
8.5
(Based on 214 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1118 reviews)
8.8
(Based on 215 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1397 reviews)
9.0
(Based on 412 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1065 reviews)
9.3
(Based on 220 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1433 reviews)
9.2
(Based on 457 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.0%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.4%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
9.3%
 
Information Technology and Services
20.7%
Computer Software
28.4%
 
Computer Software
14.9%
Information Technology and Services
21.8%
 
Internet
6.5%
Internet
6.2%
 
E-Learning
3.9%
Financial Services
4.6%
 
Education Management
3.7%
Hospitality
4.0%
 
Other
50.3%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Information Technology and Services

There are bugs in the software and the features need updated. Team Support is not easy to learn and is not user-friendly to the beginner.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate avatar
Kate from G2 Crowd

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