Compare Freshdesk vs TeamSupport

See this comparison of Freshdesk vs. TeamSupport based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Freshdesk
Based on 1710 reviews
TeamSupport
TeamSupport
Based on 473 reviews
 
Sprout
Free for UNLIMITED agents
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
9.4%
 
Information Technology and Services
20.2%
Computer Software
28.1%
 
Computer Software
15.0%
Information Technology and Services
21.9%
 
Internet
6.3%
Internet
6.1%
 
Education Management
3.6%
Financial Services
4.7%
 
E-Learning
3.5%
Hospitality
3.9%
 
Other
51.3%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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