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Compare Freshdesk vs TeamSupport

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comparison of Freshdesk vs. TeamSupport
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,932 reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
TeamSupport
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Freshdesk
Freshdesk
4.4
Based on 1,930 reviews
TeamSupport
TeamSupport
4.3
Based on 496 reviews
 
Sprout
Free for UNLIMITED agents
Support Desk
$50 / agent / month billed annually
 
Blossom
$19 / agent / month billed annually
Enterprise
$65 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
Private Cloud
Custom Contact Us for Pricing
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,790 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,800 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,307 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,341 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,736 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,275 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,785 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
11.2%
 
Information Technology and Services
20.7%
Computer Software
27.7%
 
Computer Software
14.3%
Information Technology and Services
20.7%
 
Internet
6.0%
Internet
5.7%
 
Education Management
3.7%
Financial Services
4.6%
 
E-Learning
3.4%
Hospitality
3.7%
 
Other
51.9%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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