Compare Freshdesk vs Teamwork Desk

See this comparison of Freshdesk vs. Teamwork Desk based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Basic
$5 per agent, per month (billed annually)
 
Blossom
$19 / agent / month billed annually
Pro
$20 per agent, per month (billed annually)
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1100 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1120 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1067 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
3.2%
 
Information Technology and Services
20.6%
Marketing and Advertising
25.6%
 
Computer Software
15.0%
Information Technology and Services
20.9%
 
Internet
6.5%
Computer Software
7.0%
 
E-Learning
3.9%
Internet
7.0%
 
Education Management
3.7%
Publishing
4.7%
 
Other
50.3%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 lq5wcdyttqermj0lw fvc7fytcycuz0lfxl9cm0pybe6kphaw8v5maw 72pd4xogx5bb4dsurhck
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

0 ttuf78nimds8vybnnbnqfn3i2e18vdbb4rnfdnji2dj3xjw9l5vqktqioi88x2xbgrvd3nr 3iitpdxbj wrbnn7kiihpddsj wxuv c7o9u9096l 0e23spxyjrvdswnldiiwvdfrj
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Most Helpful Critical Review
0 gnqk24cgmv3kojkdc1bc2utscuknyj3d8vtr2ulggykktg9wmtnecrlpuzxwjohlibksip xhz3u
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.