Compare Freshdesk vs Teamwork Desk

See this comparison of Freshdesk vs. Teamwork Desk based on data from user reviews. Freshdesk rates 4.4/5 stars with 1720 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Starter
$7 per agent, per month (billed annually)
 
Blossom
$19 / agent / month billed annually
Plus
$13 per agent, per month (billed annually)
 
Garden
$35 / agent / month billed annually
Pro
$25 per agent, per month (billed annually)
 
Estate
$49 / agent / month billed annually
Enterprise
Contact Us Billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
3.2%
 
Information Technology and Services
20.2%
Marketing and Advertising
25.6%
 
Computer Software
15.0%
Information Technology and Services
20.9%
 
Internet
6.3%
Computer Software
7.0%
 
Education Management
3.6%
Internet
7.0%
 
E-Learning
3.5%
Publishing
4.7%
 
Other
51.3%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Marketing and Advertising

We utilize this to manage orders coming in, as well as to track social media and editing requests from clients. Like that we can set project tasks directly from emails

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 
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