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Compare Freshdesk vs Teamwork Desk

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comparison of Freshdesk vs. Teamwork Desk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,827 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Starter
$7 per agent, per month (billed annually)
 
Blossom
$19 / agent / month billed annually
Plus
$13 per agent, per month (billed annually)
 
Garden
$35 / agent / month billed annually
Pro
$25 per agent, per month (billed annually)
 
Estate
$49 / agent / month billed annually
Enterprise
Contact Us Billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
3.1%
 
Information Technology and Services
20.2%
Marketing and Advertising
25.0%
 
Computer Software
15.0%
Information Technology and Services
20.5%
 
Internet
6.3%
Logistics and Supply Chain
6.8%
 
Education Management
3.6%
Computer Software
6.8%
 
E-Learning
3.5%
Internet
6.8%
 
Other
51.3%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 
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