Compare Freshdesk vs Teamwork Desk
See this
comparison of Freshdesk vs. Teamwork Desk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,044 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Starter
$7
per agent, per month (billed annually)
 
Blossom
$19
/ agent / month billed annually
Plus
$13
per agent, per month (billed annually)
 
Garden
$35
/ agent / month billed annually
Pro
$25
per agent, per month (billed annually)
 
Estate
$49
/ agent / month billed annually
Enterprise
Contact Us
Billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
Ease of Use
Ease of Use
8.8
8.6
Ease of Setup
Ease of Setup
8.5
8.6
Ease of Admin
Ease of Admin
8.7
8.9
Quality of Support
Quality of Support
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
8.6
9.2
Meets Requirements
Freshdesk
8.5
Teamwork Desk
8.9
Ease of Use
Freshdesk
8.8
Teamwork Desk
8.6
Ease of Setup
Freshdesk
8.5
Teamwork Desk
8.6
Ease of Admin
Freshdesk
8.7
Teamwork Desk
8.9
Quality of Support
Freshdesk
8.9
Teamwork Desk
8.9
Ease of Doing Business With
Freshdesk
8.8
Teamwork Desk
8.9
Product Direction (% positive)
Freshdesk
8.6
Teamwork Desk
9.2

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Teamwork Desk
8.8
Response Automation
Freshdesk
8.4
Teamwork Desk
8.9
SLA Management
Freshdesk
8.2
Teamwork Desk
Not enough data available
Attachments/Screencasts
Freshdesk
8.4
Teamwork Desk
8.7
Ticket Collaboration
Freshdesk
8.6
Teamwork Desk
8.7
Ticket creation user experience
Freshdesk
8.8
Teamwork Desk
8.9
Ticket response user experience
Freshdesk
8.8
Teamwork Desk
8.9
Knowledge Share
Knowledge Base
Freshdesk
8.7
Teamwork Desk
8.9
Searchable Articles
Freshdesk
8.6
Teamwork Desk
8.7
Community Forums
Freshdesk
8.4
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Teamwork Desk
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Teamwork Desk
8.7
Forum to Reponse
Freshdesk
8.5
Teamwork Desk
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Teamwork Desk
8.9
Live Chat
Freshdesk
8.8
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Freshdesk
8.6
Teamwork Desk
8.4
Email to Case
Freshdesk
8.9
Teamwork Desk
9.2
Chat/Live Support
Freshdesk
8.5
Teamwork Desk
6.3
Social Integration
Freshdesk
8.2
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Teamwork Desk
7.3
Customer and Contacts Database
Freshdesk
7.9
Teamwork Desk
8.5
Products and Version Tracking
Freshdesk
8.2
Teamwork Desk
7.7
Call Scripting
Freshdesk
8.1
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Freshdesk
8.3
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Teamwork Desk
8.1
Knowledge Base
Freshdesk
8.5
Teamwork Desk
8.3
Ideas/Feedback
Freshdesk
8.3
Teamwork Desk
7.9
Q&A
Freshdesk
8.5
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Teamwork Desk
Not enough data available
Reporting
Freshdesk
7.8
Teamwork Desk
8.0
Dashboards
Freshdesk
8.2
Teamwork Desk
8.6
Platform
ITIL Compliance
Freshdesk
8.2
Teamwork Desk
Not enough data available
Mobile User Support
Freshdesk
8.1
Teamwork Desk
8.3
Customization
Freshdesk
8.0
Teamwork Desk
7.3
User, Role, and Access Management
Freshdesk
8.5
Teamwork Desk
8.9
Internationalization
Freshdesk
8.1
Teamwork Desk
Not enough data available
Performance & Reliability
Freshdesk
8.8
Teamwork Desk
9.0
Integration APIs
Freshdesk
8.2
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.1%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
2.9%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Information Technology and Services
20.4%
Marketing and Advertising
23.4%
 
Computer Software
14.0%
Information Technology and Services
19.1%
 
Internet
5.9%
Internet
8.5%
 
Education Management
3.7%
Computer Software
8.5%
 
E-Learning
3.4%
Logistics and Supply Chain
6.4%
 
Other
52.6%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Marketing and Advertising

Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also,...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also,...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Teamwork Desk
No videos provided
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