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Compare Freshdesk vs Track-It!

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comparison of Freshdesk vs. Track-It!
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,924 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,782 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,792 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,305 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,338 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,729 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,272 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,777 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.5%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
30.6%
 
Information Technology and Services
20.7%
Information Technology and Services
14.0%
 
Computer Software
14.3%
Hospital & Health Care
9.7%
 
Internet
6.0%
Higher Education
7.5%
 
Education Management
3.7%
Utilities
5.4%
 
E-Learning
3.4%
Law Practice
5.4%
 
Other
51.9%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

 
 
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