Compare Freshdesk vs Track-It!

See this comparison of Freshdesk vs. Track-It! based on data from user reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1589 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1599 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1220 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1249 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1548 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1190 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1584 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
30.9%
 
Information Technology and Services
20.2%
Information Technology and Services
13.5%
 
Computer Software
15.0%
Hospital & Health Care
10.1%
 
Internet
6.3%
Utilities
5.6%
 
Education Management
3.6%
Higher Education
5.6%
 
E-Learning
3.5%
Law Practice
5.6%
 
Other
51.3%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 
No videos provided.
Ask Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.