Compare Freshdesk vs Track-It!

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comparison of Freshdesk vs. Track-It!
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,859 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
31.9%
 
Information Technology and Services
20.2%
Information Technology and Services
14.3%
 
Computer Software
15.0%
Hospital & Health Care
9.9%
 
Internet
6.3%
Utilities
5.5%
 
Education Management
3.6%
Higher Education
5.5%
 
E-Learning
3.5%
Law Practice
5.5%
 
Other
51.3%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

 
 
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Kate from G2 Crowd

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