Compare Freshdesk vs Track-It!

See this comparison of Freshdesk vs. Track-It! based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1100 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1120 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1067 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
31.3%
 
Information Technology and Services
20.6%
Information Technology and Services
13.8%
 
Computer Software
15.0%
Hospital & Health Care
10.3%
 
Internet
6.5%
Utilities
5.7%
 
E-Learning
3.9%
Higher Education
5.7%
 
Education Management
3.7%
Law Practice
5.7%
 
Other
50.3%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

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Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
 
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Kate avatar
Kate from G2 Crowd

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