Compare Freshdesk vs UseResponse

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comparison of Freshdesk vs. UseResponse
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,011 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Cloud
$15 per agent, per month
 
Blossom
$19 / agent / month billed annually
Enterprise Package
$3000+ per solution
 
Garden
$35 / agent / month billed annually
Self-Hosted
$899 one-time fee
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,871 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,881 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,346 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,380 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,816 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,314 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,866 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.5%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.7%
13.3%
 
Information Technology and Services
20.5%
Information Technology and Services
25.0%
 
Computer Software
14.1%
Semiconductors
10.0%
 
Internet
5.9%
Internet
10.0%
 
Education Management
3.7%
Higher Education
10.0%
 
E-Learning
3.5%
Financial Services
10.0%
 
Other
52.3%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Semiconductors

Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike.

 
 
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