Compare Freshdesk vs UseResponse

See this comparison of Freshdesk vs. UseResponse based on data from user reviews. Freshdesk rates 4.4/5 stars with 1681 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Cloud
$15 per agent, per month
 
Blossom
$19 / agent / month billed annually
Enterprise Package
$3000+ per solution
 
Garden
$35 / agent / month billed annually
Self-Hosted
$899 one-time fee
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1561 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1571 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1201 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1229 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1522 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1169 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1557 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
14.3%
 
Information Technology and Services
20.1%
Information Technology and Services
26.3%
 
Computer Software
15.1%
Internet
10.5%
 
Internet
6.4%
Computer Software
10.5%
 
Education Management
3.7%
Financial Services
10.5%
 
E-Learning
3.6%
Semiconductors
10.5%
 
Other
51.2%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
 
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