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Compare Freshdesk vs Vision Helpdesk

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comparison of Freshdesk vs. Vision Helpdesk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,849 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Starter Help Desk
$12 per staff per mo billed annually
 
Blossom
$19 / agent / month billed annually
Pro Help Desk Software
$20 per staff per mo billed annually
 
Garden
$35 / agent / month billed annually
Satellite Desk
$24 per staff per mo billed annually
 
Estate
$49 / agent / month billed annually
Pro Service Desk
$32 per staff per mo billed annually
 
Forest
$89 / agent / month billed annually
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
9.1%
 
Information Technology and Services
20.2%
Non-Profit Organization Management
25.5%
 
Computer Software
15.0%
Internet
14.5%
 
Internet
6.3%
Information Technology and Services
12.7%
 
Education Management
3.6%
Education Management
5.5%
 
E-Learning
3.5%
Individual & Family Services
5.5%
 
Other
51.3%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
 
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