Compare Freshdesk vs Vision Helpdesk

See this comparison of Freshdesk vs. Vision Helpdesk based on data from user reviews. Freshdesk rates 4.4/5 stars with 1530 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Service Desk
$21 per staff per mo
 
Blossom
$19 / agent / month billed annually
Help Desk
$7 per staff per mo
 
Garden
$35 / agent / month billed annually
Satellite Desk
$14 per staff per mo
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1431 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1441 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1095 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1115 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1391 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1062 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1427 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.7%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
10.0%
 
Information Technology and Services
20.6%
Non-Profit Organization Management
20.4%
 
Computer Software
14.9%
Internet
16.3%
 
Internet
6.5%
Information Technology and Services
14.3%
 
E-Learning
3.9%
Education Management
6.1%
 
Education Management
3.7%
Individual & Family Services
6.1%
 
Other
50.4%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
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Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
 
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