Compare Freshdesk, Vision Helpdesk, and Whatfix

Pricing

 
Sprout
Free
for UNLIMITED agents
Starter Help Desk
$12
per staff per mo billed annually
 
Blossom
$19
/ agent / month billed annually
Pro Help Desk Software
$20
per staff per mo billed annually
 
Garden
$35
/ agent / month billed annually
Satellite Desk
$24
per staff per mo billed annually
 
Estate
$49
/ agent / month billed annually
Pro Service Desk
$32
per staff per mo billed annually
 
Forest
$89
/ agent / month billed annually
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.2
8.9
Ease of Use
Ease of Use
8.8
8.9
8.9
Ease of Setup
Ease of Setup
8.5
8.8
8.1
Ease of Admin
Ease of Admin
8.7
9.2
8.3
Quality of Support
Quality of Support
8.9
9.6
9.9
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
9.3
Product Direction (% positive)
Product Direction (% positive)
8.6
9.5
9.7
Meets Requirements
Freshdesk
8.5
Vision Helpdesk
9.2
Whatfix
8.9
Ease of Use
Freshdesk
8.8
Vision Helpdesk
8.9
Whatfix
8.9
Ease of Setup
Freshdesk
8.5
Vision Helpdesk
8.8
Whatfix
8.1
Ease of Admin
Freshdesk
8.7
Vision Helpdesk
9.2
Whatfix
8.3
Quality of Support
Freshdesk
8.9
Vision Helpdesk
9.6
Whatfix
9.9
Ease of Doing Business With
Freshdesk
8.8
Vision Helpdesk
9.6
Whatfix
9.3
Product Direction (% positive)
Freshdesk
8.6
Vision Helpdesk
9.5
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Vision Helpdesk
9.2
Whatfix
8.8
Searchable Articles
Freshdesk
8.6
Vision Helpdesk
8.9
Whatfix
8.9
Community Forums
Freshdesk
8.4
Vision Helpdesk
8.3
Whatfix
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Vision Helpdesk
8.3
Whatfix
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Vision Helpdesk
8.9
Whatfix
9.4
Forum to Reponse
Freshdesk
8.5
Vision Helpdesk
9.2
Whatfix
10.0
Tickets and Tagging
Freshdesk
8.8
Vision Helpdesk
8.9
Whatfix
10.0
Live Chat
Freshdesk
8.8
Vision Helpdesk
7.3
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.1%
63.0%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
28.3%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.8%
8.7%
23.8%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Information Technology and Services
20.4%
Non-Profit Organization Management
26.3%
Computer Software
28.3%
 
Computer Software
14.0%
Internet
14.0%
Information Technology and Services
18.9%
 
Internet
5.9%
Information Technology and Services
12.3%
Consumer Goods
9.4%
 
Education Management
3.7%
Individual & Family Services
5.3%
Internet
5.7%
 
E-Learning
3.4%
Education Management
5.3%
Telecommunications
3.8%
 
Other
52.7%
Other
36.8%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Human Resources

Can include voice recording in future. Also can try exploring more intuitive approaches which will make a wonderful user experience for the clients of Whatfix.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
G2 Crowd User in Human Resources

Can include voice recording in future. Also can try exploring more intuitive approaches which will make a wonderful user experience for the clients of Whatfix.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
Vision Helpdesk
No videos provided
Whatfix
No videos provided

Downloads

Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
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