Compare Freshdesk vs Whatfix

See this comparison of Freshdesk vs. Whatfix based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,808 reviews. Whatfix rates 4.8/5 stars with 34 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.9
(Based on 32 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
9.0
(Based on 32 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
10.0
(Based on 32 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
9.7
(Based on 31 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
52.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
29.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
17.6%
 
Information Technology and Services
20.2%
Computer Software
31.8%
 
Computer Software
15.0%
Information Technology and Services
18.2%
 
Internet
6.3%
Consumer Goods
9.1%
 
Education Management
3.6%
Internet
6.8%
 
E-Learning
3.5%
Cosmetics
4.5%
 
Other
51.3%
Other
29.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Anthony C.
User in Banking

It should be flexible in management functionalities so as to provide support for version control, test and deployment. it should also include a view list that display logins

 
 
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