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Compare Freshdesk vs Whatfix

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comparison of Freshdesk vs. Whatfix
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,920 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
 
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,779 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,789 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,303 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,336 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,726 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,270 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,774 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.3%
18.9%
 
Information Technology and Services
20.7%
Computer Software
29.2%
 
Computer Software
14.3%
Information Technology and Services
18.8%
 
Internet
6.0%
Consumer Goods
10.4%
 
Education Management
3.7%
Internet
6.3%
 
E-Learning
3.4%
Telecommunications
4.2%
 
Other
51.8%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User

Very easy creating walkthroughs which can guide users through our new CRM system. Nice admin backend. Task List is very usefull for onboarding, Analythics is powerfull to see the progress of the users and to train them on point. The support of Whatfix is...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Ainhoa I.
Administrator

There were certain procedures and options that were not created and we did not implement them in our system. Trans speak with the Whatfix team, some of these proposals have been developed by their team.

 
 
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