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Compare Freshdesk vs Zendesk Support

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comparison of Freshdesk vs. Zendesk Support
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,884 reviews. Zendesk Support rates 4.2/5 stars with 1,256 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Sprout
Free for UNLIMITED agents
Essential
$5 /month
 
Blossom
$19 / agent / month billed annually
Team
$19 /month
 
Garden
$35 / agent / month billed annually
Professional
$49 /month
 
Estate
$49 / agent / month billed annually
Enterprise
$99 /month
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,749 reviews)
8.7
(Based on 1,149 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,759 reviews)
8.7
(Based on 1,153 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,289 reviews)
8.3
(Based on 552 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,322 reviews)
8.4
(Based on 574 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 1,697 reviews)
8.5
(Based on 974 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,257 reviews)
8.6
(Based on 537 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,744 reviews)
7.9
(Based on 1,145 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.7%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.2%
16.2%
 
Information Technology and Services
20.7%
Computer Software
18.9%
 
Computer Software
14.4%
Information Technology and Services
15.0%
 
Internet
6.0%
Internet
10.9%
 
Education Management
3.7%
Marketing and Advertising
5.3%
 
E-Learning
3.4%
Telecommunications
3.4%
 
Other
51.8%
Other
46.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 
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