Compare Freshdesk vs Zoho Desk

See this comparison of Freshdesk vs. Zoho Desk based on data from user reviews. Freshdesk rates 4.4/5 stars with 1540 reviews. Zoho Desk rates 4.3/5 stars with 482 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Zoho desk
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Freshdesk
Freshdesk
Based on 1540 reviews
Zoho Desk
Zoho Desk
Based on 482 reviews
 
Sprout
Free for UNLIMITED agents
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1439 reviews)
8.6
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1449 reviews)
8.6
(Based on 445 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1100 reviews)
8.4
(Based on 350 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1120 reviews)
8.6
(Based on 352 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1399 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1067 reviews)
8.6
(Based on 328 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 1435 reviews)
8.8
(Based on 437 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
19.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.7%
7.6%
 
Information Technology and Services
20.6%
Information Technology and Services
25.6%
 
Computer Software
15.0%
Computer Software
11.2%
 
Internet
6.5%
Internet
4.6%
 
E-Learning
3.9%
Marketing and Advertising
4.6%
 
Education Management
3.7%
Telecommunications
4.1%
 
Other
50.3%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
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Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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