Compare Freshdesk vs Zoho Desk

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comparison of Freshdesk vs. Zoho Desk
based on data from user reviews. Freshdesk rates 4.4/5 stars with 1,854 reviews. Zoho Desk rates 4.3/5 stars with 650 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Freshdesk
Zoho Desk
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Freshdesk
Freshdesk
4.4
Based on 1,710 reviews
Zoho Desk
Zoho Desk
4.3
Based on 650 reviews
 
Sprout
Free for UNLIMITED agents
FREE
$0 /agent/month
 
Blossom
$19 / agent / month billed annually
PROFESSIONAL
$12 /agent/month
 
Garden
$35 / agent / month billed annually
ENTERPRISE
$25 /agent/month
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,589 reviews)
8.7
(Based on 596 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 1,599 reviews)
8.6
(Based on 598 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.7
(Based on 1,220 reviews)
8.4
(Based on 474 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.8
(Based on 1,249 reviews)
8.6
(Based on 476 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 1,548 reviews)
8.3
(Based on 540 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 1,190 reviews)
8.6
(Based on 447 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.8
(Based on 1,584 reviews)
8.8
(Based on 589 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.9%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.7%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.4%
6.5%
 
Information Technology and Services
20.2%
Information Technology and Services
25.6%
 
Computer Software
15.0%
Computer Software
10.8%
 
Internet
6.3%
Telecommunications
4.4%
 
Education Management
3.6%
Marketing and Advertising
4.2%
 
E-Learning
3.5%
Internet
4.0%
 
Other
51.3%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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