Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare Freshservice vs Jira Service Desk

See this

comparison of Freshservice vs. Jira Service Desk
based on data from user reviews. Freshservice rates 4.6/5 stars with 358 reviews. Jira Service Desk rates 4.1/5 stars with 428 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
BLOSSOM
$19 /agent/month billed yearly
GET STARTED
$10 /month
 
GARDEN
$49 /agent/month billed yearly
FOR GROWING TEAMS
$20 /agent/month
 
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 346 reviews)
8.7
(Based on 407 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 348 reviews)
8.1
(Based on 408 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 298 reviews)
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 308 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 333 reviews)
8.2
(Based on 337 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 298 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.5
(Based on 345 reviews)
8.1
(Based on 399 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.7%
17.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
58.8%
40.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.5%
42.6%
 
Information Technology and Services
22.2%
Information Technology and Services
29.2%
 
Education Management
5.7%
Computer Software
15.3%
 
Hospital & Health Care
4.9%
Internet
6.1%
 
Construction
4.3%
Telecommunications
4.3%
 
Financial Services
3.5%
Financial Services
4.0%
 
Other
59.6%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Cleveland S.
Administrator in Financial Services

No "If/Then/Else" ability in automation. The automation logic it much too limited. If the Observer tool just had the same options as dispatcher we would be much better (specifically the "cc" functionality). If I had the ability to add a "cc" in Observer my...

G2 Crowd User in Information Technology and Services

the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant

 
 
No videos provided.
Ask Freshservice a QuestionContact FreshserviceAsk Jira Service Desk a QuestionContact Jira Service Desk
Kate from G2 Crowd

Need help?

I can help.