Compare Funnel.io vs IBM Watson Customer Experience Analytics
See this
comparison of Funnel.io vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Funnel.io rates 4.4/5 stars with 61 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Standard
$299
per month
 
Business
$449
per month
 
Professional
$699
per month
 
Agencies and Enterprise
Contact us
 
Free Trial
Free Trial
Funnel.io
Standard
$299per month
Business
$449per month
Professional
$699per month
Agencies and Enterprise
Contact us
Free Trial
IBM Watson Customer Experience Analytics
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
7.6
Ease of Use
Ease of Use
8.3
7.3
Ease of Setup
Ease of Setup
8.8
7.8
Ease of Admin
Ease of Admin
8.8
7.7
Quality of Support
Quality of Support
9.3
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.3
8.2
Meets Requirements
Funnel.io
8.6
IBM Watson Customer Experience Analytics
7.6
Ease of Use
Funnel.io
8.3
IBM Watson Customer Experience Analytics
7.3
Ease of Setup
Funnel.io
8.8
IBM Watson Customer Experience Analytics
7.8
Ease of Admin
Funnel.io
8.8
IBM Watson Customer Experience Analytics
7.7
Quality of Support
Funnel.io
9.3
IBM Watson Customer Experience Analytics
7.9
Ease of Doing Business With
Funnel.io
9.4
IBM Watson Customer Experience Analytics
8.1
Product Direction (% positive)
Funnel.io
8.3
IBM Watson Customer Experience Analytics
8.2

Features

Metrics
Sessions - Digital Analytics
Funnel.io
9.2
IBM Watson Customer Experience Analytics
8.3
Engagement
Funnel.io
8.9
IBM Watson Customer Experience Analytics
7.9
Entry and Exit Pages
Funnel.io
8.3
IBM Watson Customer Experience Analytics
7.2
Standard Event Tracking
Funnel.io
8.5
IBM Watson Customer Experience Analytics
8.1
Custom Event Tracking
Funnel.io
8.6
IBM Watson Customer Experience Analytics
6.9
Retention
Funnel.io
8.3
IBM Watson Customer Experience Analytics
7.2
Return
Funnel.io
8.6
IBM Watson Customer Experience Analytics
7.2
Conversions
Funnel.io
8.9
IBM Watson Customer Experience Analytics
6.7
Funnels
Funnel.io
8.9
IBM Watson Customer Experience Analytics
7.5
Reporting
Real-Time Reporting
Funnel.io
8.3
IBM Watson Customer Experience Analytics
Not enough data available
Trending
Funnel.io
8.8
IBM Watson Customer Experience Analytics
8.6
Retroactive Reporting
Funnel.io
8.6
IBM Watson Customer Experience Analytics
8.3
Segmentation
Funnel.io
8.6
IBM Watson Customer Experience Analytics
8.1
Mobile Reporting
Funnel.io
8.6
IBM Watson Customer Experience Analytics
Not enough data available
Unification Across Devices
Funnel.io
7.8
IBM Watson Customer Experience Analytics
8.0
Custom Reports and Dashboards
Funnel.io
9.2
IBM Watson Customer Experience Analytics
6.7
Other
User Data
Funnel.io
Not enough data available
IBM Watson Customer Experience Analytics
7.1
Site Search Reporting
Funnel.io
Not enough data available
IBM Watson Customer Experience Analytics
6.4
Load Time Monitoring
Funnel.io
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Campaign Tracking
Funnel.io
8.6
IBM Watson Customer Experience Analytics
Not enough data available
E-Commerce
Funnel.io
9.1
IBM Watson Customer Experience Analytics
Not enough data available
Promotional Messages
Funnel.io
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Administration Alerts
Funnel.io
Not enough data available
IBM Watson Customer Experience Analytics
6.9
Administration
Performance and Reliability
Funnel.io
9.0
IBM Watson Customer Experience Analytics
6.9
User, Role, and Access Management
Funnel.io
8.5
IBM Watson Customer Experience Analytics
7.1
API / Integrations
Funnel.io
8.9
IBM Watson Customer Experience Analytics
5.8
QA Testing
Funnel.io
Not enough data available
IBM Watson Customer Experience Analytics
7.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
44.3%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
52.5%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
68.4%
Funnel.io
Small-Business
44.3%
Mid-Market
52.5%
Enterprise
3.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%

Reviewers' Industry

 
Marketing and Advertising
32.5%
Retail
12.5%
 
Internet
11.7%
Food & Beverages
12.5%
 
Information Technology and Services
11.7%
Banking
12.5%
 
Retail
6.5%
Staffing and Recruiting
8.3%
 
Health, Wellness and Fitness
2.6%
Oil & Energy
8.3%
 
Other
35.1%
Other
45.8%
Funnel.io
Marketing and Advertising
32.5%
Internet
11.7%
Information Technology and Services
11.7%
Retail
6.5%
Health, Wellness and Fitness
2.6%
Other
35.1%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Funnel was easy to set up for cost import, report creation Lot of data available from different platform Custom dimension is very useful to create reports according to marketing objectivs Very time saving by centralization Support really reactive

G2 Crowd User in Information Technology and Services

The ability to understand our customers with more comprehensive analytics.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Individual & Family Services

There is nothing I do not like about Funnel. io

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
Funnel.io
Most Helpful Favorable Review
G2 Crowd User

Funnel was easy to set up for cost import, report creation Lot of data available from different platform Custom dimension is very useful to create reports according to marketing objectivs Very time saving by centralization Support really reactive

Most Helpful Critical Review
G2 Crowd User in Individual & Family Services

There is nothing I do not like about Funnel. io

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

The ability to understand our customers with more comprehensive analytics.

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Funnel.io
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Downloads

Ask Funnel.io a QuestionContact Funnel.ioAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics