Compare Funnel.io, IBM Watson Customer Experience Analytics, and Segment

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Funnel.io
IBM Watson Customer Experience Analytics
Optimized for quick response
Segment
Optimized for quick response
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Funnel.io
Funnel.io
4.4
Based on 55 reviews
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IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 18 reviews
Optimized for quick response
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Segment
Segment
4.7
Based on 85 reviews
Optimized for quick response
 
Standard
$299 per month
Developer
Free
 
Business
$449 per month
Business
Custom
 
Professional
$699 per month
Team
$120 Per month
 
Agencies and Enterprise
Contact us
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 51 reviews)
7.9
(Based on 14 reviews)
9.2
(Based on 79 reviews)
Ease of UseSee More
Ease of UseSee More
8.4
(Based on 51 reviews)
7.5
(Based on 14 reviews)
9.2
(Based on 79 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 31 reviews)
8.0
(Based on 12 reviews)
9.2
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 31 reviews)
8.0
(Based on 11 reviews)
9.5
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 48 reviews)
8.1
(Based on 11 reviews)
9.0
(Based on 68 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 30 reviews)
8.2
(Based on 12 reviews)
9.1
(Based on 46 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 51 reviews)
8.4
(Based on 13 reviews)
8.8
(Based on 78 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.5%
11.1%
65.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.9%
22.2%
27.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.6%
66.7%
7.1%
 
Marketing and Advertising
32.4%
Retail
13.0%
Computer Software
22.1%
 
Internet
12.7%
Food & Beverages
13.0%
Internet
16.8%
 
Information Technology and Services
12.7%
Banking
13.0%
Information Technology and Services
8.0%
 
Retail
7.0%
Staffing and Recruiting
8.7%
Financial Services
8.0%
 
Health, Wellness and Fitness
2.8%
Oil & Energy
8.7%
Retail
5.3%
 
Other
32.4%
Other
43.5%
Other
39.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Daniela C.
User in Information Technology and Services

That I don't need to put in hours a really long time every month, dissecting all my movement sources. Channel gives me all that I require initially. The client bolster is extremely incredible too and not just have I learnt huge amounts of stuff from...

G2 Crowd User

Having worked with the on-prem solution for Tealeaf it was really nice how the cloud solution setup was as easy as deploying the SDK on the site.

Roy Z.
User

The ease of integrating so many 3rd party services into one unified interface. everything is very well documented and "it just works"

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Individual & Family Services

There is nothing I do not like about Funnel. io

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 Crowd User in Professional Training & Coaching

The pricing. The jump from free to paid is very big, and as a small startup we don't feel comfortable doing it at all.

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Cassie is an engineer at a company that sells rad custom-made helmets online. She loves her job, but there's one big problem. Every time somebody wants to install a new app or service for the business, like for analytics, marketing, or data warehousing needs, Cassie's the one who has to build (and then maintain) the integration! This is tedious and time consuming, and she'd much rather spend her time building cool stuff for the actual product they sell. Good thing there's Segment, the customer data platform that developers and analysts love for its elegant API and extensive partner ecosystem.

Ask Funnel.io a QuestionContact Funnel.ioAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience AnalyticsAsk Segment a QuestionContact Segment
Kate from G2 Crowd

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