Compare Gainsight vs KANA Enterprise
See this
comparison of Gainsight vs. KANA Enterprise
based on data from user reviews. Gainsight rates 4.4/5 stars with 244 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Gainsight
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.0
Ease of Use
Ease of Use
7.8
8.3
Ease of Setup
Ease of Setup
6.2
6.4
Ease of Admin
Ease of Admin
6.9
6.7
Quality of Support
Quality of Support
8.9
7.5
Ease of Doing Business With
Ease of Doing Business With
9.1
6.7
Product Direction (% positive)
Product Direction (% positive)
9.0
6.8
Meets Requirements
Gainsight
8.4
KANA Enterprise
8.0
Ease of Use
Gainsight
7.8
KANA Enterprise
8.3
Ease of Setup
Gainsight
6.2
KANA Enterprise
6.4
Ease of Admin
Gainsight
6.9
KANA Enterprise
6.7
Quality of Support
Gainsight
8.9
KANA Enterprise
7.5
Ease of Doing Business With
Gainsight
9.1
KANA Enterprise
6.7
Product Direction (% positive)
Gainsight
9.0
KANA Enterprise
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.6%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
70.2%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.1%
90.0%
Gainsight
Small-Business
6.6%
Mid-Market
70.2%
Enterprise
23.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%

Reviewers' Industry

 
Computer Software
47.4%
Information Technology and Services
18.8%
 
Information Technology and Services
18.6%
Telecommunications
12.5%
 
Internet
12.4%
Retail
12.5%
 
Marketing and Advertising
5.2%
Outsourcing/Offshoring
12.5%
 
Financial Services
2.4%
Insurance
12.5%
 
Other
14.1%
Other
31.3%
Gainsight
Computer Software
47.4%
Information Technology and Services
18.6%
Internet
12.4%
Marketing and Advertising
5.2%
Financial Services
2.4%
Other
14.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
Gainsight
Most Helpful Favorable Review
Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Screenshots

 
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6 of 6
No screenshots provided
KANA Enterprise
No screenshots provided

Videos

 
No videos provided
Gainsight
KANA Enterprise
No videos provided

Downloads

KANA Enterprise
No downloads provided
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