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Compare Gatekeeper, SpringCM, and IBM FileNet Content Manager

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Gatekeeper
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SpringCM
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IBM FileNet Content Manager
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Gatekeeper
Gatekeeper
4.4
Based on 22 reviews
Optimized for quick response
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SpringCM
SpringCM
4.0
Based on 114 reviews
Optimized for quick response
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IBM FileNet Content Manager
IBM FileNet Content Manager
3.8
Based on 45 reviews
 
STARTER
$535 Month
Professional Edition
$39 / user, per month
 
Pro
$1,245 Month
Enterprise Edition
$79 / user, per month
 
ENTERPRISE
$2,850 Month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 22 reviews)
8.2
(Based on 107 reviews)
8.3
(Based on 42 reviews)
Ease of UseSee More
Ease of UseSee More
8.9
(Based on 22 reviews)
8.0
(Based on 109 reviews)
7.4
(Based on 42 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 14 reviews)
7.3
(Based on 93 reviews)
5.6
(Based on 30 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 14 reviews)
8.0
(Based on 93 reviews)
7.2
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 20 reviews)
8.5
(Based on 108 reviews)
8.1
(Based on 41 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 14 reviews)
8.6
(Based on 95 reviews)
7.9
(Based on 30 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 22 reviews)
8.5
(Based on 110 reviews)
6.7
(Based on 42 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
18.2%
13.5%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
59.1%
55.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
22.7%
31.5%
66.7%
 
Information Technology and Services
15.2%
Computer Software
16.1%
Information Technology and Services
22.9%
 
Non-Profit Organization Management
12.1%
Information Technology and Services
10.7%
Insurance
12.5%
 
Marketing and Advertising
9.1%
Telecommunications
8.1%
Financial Services
10.4%
 
Financial Services
9.1%
Insurance
6.0%
Banking
8.3%
 
Telecommunications
6.1%
Financial Services
6.0%
Hospital & Health Care
6.3%
 
Other
48.5%
Other
53.0%
Other
39.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Raja M.
Administrator

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to...

Charles B.
Executive Sponsor in Financial Services

Lincoln Trust spun off from a larger company with a big award-winning IT department, so our users had high expectations. However, we now have a small IT budget. SpringCM enabled us to meet the clients needs at a fraction of what we paid before. This...

Ravi Varma M.
Administrator in Information Technology and Services

In my entire career of 10 yrs on FileNet we did not see single issue related to the product with any Version of FileNet we have used. It is the best ECM and BPM tool, I can say FileNet is the evergreen product when compared with other competitors with...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

Gatekeeper does have limited functionality. For example, we use the event feature but the fact that an email is sent out at event creation and also when the event is due is causing confusion to our end users.

Isabelle R.
Consultant in Semiconductors

Post a Spring CM Document link to Chatter when the user is working from the Spring CM Viewer Tab in Salesforce. The user doesn't always generate a link and uses the url (brower), others will never access the file but the last page of Spring CM they looked...

G2 Crowd User in Accounting

The fake openness of the product which is said to plug into most middleware actually will cause you headaches and support issues with dealing with IBM. If you can stick with Websphere and let it be a "blackbox"

 
 

Please see our suite of videos covering the following topics:

Gatekeeper Explained
Dashboards & Reports
Contract Lifecycle Management
Strategic Supplier Management
Customising Gatekeeper
Gatekeeper Collaboration
Gatekeeper Help Desk

Video 1: Intro to SpringCM Contract Management in Salesforce

Video 2: GDPR Preparedness: How to Ensure your Documents are Ready

Video 3: Standard MSA Demo in Standalone SpringCM (non-Salesforce integrated)

For a personalized demo, click the Request Demo button.

Ask Gatekeeper a QuestionContact GatekeeperAsk SpringCM a QuestionContact SpringCMAsk IBM FileNet a QuestionContact IBM FileNet
Kate from G2 Crowd

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