Compare Google Analytics 360 vs IBM Watson Customer Experience Analytics

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comparison of Google Analytics 360 vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Google Analytics 360 rates 4.2/5 stars with 248 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Google Analytics 360
IBM Watson Customer Experience Analytics
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Google Analytics 360
Google Analytics 360
4.2
Based on 248 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 229 reviews)
7.9
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 229 reviews)
7.5
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 102 reviews)
8.0
(Based on 12 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 101 reviews)
8.0
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 201 reviews)
8.1
(Based on 11 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 99 reviews)
8.2
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.4
(Based on 224 reviews)
8.4
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
48.2%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.6%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.2%
68.4%
 
Marketing and Advertising
17.3%
Retail
12.5%
 
Information Technology and Services
5.1%
Food & Beverages
12.5%
 
Real Estate
4.2%
Banking
12.5%
 
Internet
3.9%
Staffing and Recruiting
8.3%
 
Education Management
3.6%
Oil & Energy
8.3%
 
Other
66.0%
Other
45.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Alley L.
User in Marketing and Advertising

The main difference between Google Analytics and Google Analytics 360 is the amount of the data you can store. The more premium version of the two, Google Analytics 360, allows the user to better house and manipulate large amounts of data. This is a big...

G2 Crowd User in Information Technology and Services

Cloud based platform templates for modelling Integration with differnt CRM.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Its not really that simple and i had to learn a lot and understand the information and set up. However as time passed,i was able to understand things better. There are so many features available, sometimes it can be a bit confusing.

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Kate from G2 Crowd

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