Compare Google Analytics 360 vs IBM Watson Customer Experience Analytics
See this comparison of Google Analytics 360 vs. IBM Watson Customer Experience Analytics based on data from user reviews. Google Analytics 360 rates 4.3/5 stars with 188 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 177 reviews) | 7.6 (Based on 8 reviews) |
| Ease of Use | 8.2 (Based on 177 reviews) | 8.5 (Based on 8 reviews) |
| Ease of Setup | 7.9 (Based on 88 reviews) | 8.0 (Based on 6 reviews) |
| Ease of Admin | 8.4 (Based on 87 reviews) | 8.2 (Based on 5 reviews) |
| Quality of Support | 8.1 (Based on 152 reviews) | 7.0 (Based on 6 reviews) |
| Ease of Doing Business With | 8.5 (Based on 84 reviews) | 8.5 (Based on 6 reviews) |
| Product Direction (% positive) | 8.4 (Based on 174 reviews) | 10.0 (Based on 8 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 46.8% | 9.1% |
Mid-Market (51-1000 emp.) | 33.0% | 18.2% |
Enterprise (> 1000 emp.) | 20.2% | 72.7% |
Reviewers' Industry
Marketing and Advertising 18.4% | Food & Beverages 18.8% | |
Real Estate 4.9% | Retail 12.5% | |
Internet 4.9% | Investment Management 12.5% | |
Information Technology and Services 4.5% | Banking 12.5% | |
Computer Software 3.7% | Marketing and Advertising 12.5% | |
Other 63.7% | Other 31.3% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Marketing and Advertising Out site gets 2-3 million visitors a month, so we were getting data based off of only a small percentage of traffic. This caused challenges both in terms of accurate reporting and troubleshooting issues. | Kenneth L. User in Retail The fact it learned as it grows, year after year |
| Most Helpful Critical Review | G2 Crowd User in Marketing and Advertising The segmentation could be easier to use. | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend |
