Compare Google Analytics 360 vs IBM Watson Customer Experience Analytics

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comparison of Google Analytics 360 vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Google Analytics 360 rates 4.2/5 stars with 207 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Google Analytics 360
IBM Watson Customer Experience Analytics
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Google Analytics 360
Google Analytics 360
4.2
Based on 207 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 193 reviews)
7.4
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 193 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.9
(Based on 89 reviews)
8.2
(Based on 5 reviews)
Ease of Admin
Ease of Admin
8.6
(Based on 88 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.0
(Based on 169 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.6
(Based on 86 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 187 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
47.8%
10.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.4%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.8%
70.0%
 
Marketing and Advertising
16.3%
Food & Beverages
20.0%
 
Information Technology and Services
5.1%
Retail
13.3%
 
Real Estate
4.4%
Investment Management
13.3%
 
Internet
4.4%
Marketing and Advertising
13.3%
 
Computer Software
3.7%
Staffing and Recruiting
13.3%
 
Other
66.0%
Other
26.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Alley L.
User in Marketing and Advertising

The main difference between Google Analytics and Google Analytics 360 is the amount of the data you can store. The more premium version of the two, Google Analytics 360, allows the user to better house and manipulate large amounts of data. This is a big...

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Customer service is hard to access real people and not just computer operated people

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Kate from G2 Crowd

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