Compare Google Analytics 360 vs IBM Watson Customer Experience Analytics
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comparison of Google Analytics 360 vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Google Analytics 360 rates 4.2/5 stars with 207 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Google Analytics 360 4.2 Based on 207 reviews |  IBM Watson Customer Experience Analytics 4.2 Based on 10 reviews Optimized for quick response |
Pricing
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 193 reviews) | 7.4 (Based on 7 reviews) |
| Ease of Use | 8.2 (Based on 193 reviews) | 8.5 (Based on 7 reviews) |
| Ease of Setup | 7.9 (Based on 89 reviews) | 8.2 (Based on 5 reviews) |
| Ease of Admin | 8.6 (Based on 88 reviews) | Not enough data available |
| Quality of Support | 8.0 (Based on 169 reviews) | 7.3 (Based on 5 reviews) |
| Ease of Doing Business With | 8.6 (Based on 86 reviews) | 8.8 (Based on 5 reviews) |
| Product Direction (% positive) | 8.5 (Based on 187 reviews) | 10.0 (Based on 7 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 47.8% | 10.0% |
Mid-Market (51-1000 emp.) | 31.4% | 20.0% |
Enterprise (> 1000 emp.) | 20.8% | 70.0% |
Reviewers' Industry
Marketing and Advertising 16.3% | Food & Beverages 20.0% | |
Information Technology and Services 5.1% | Retail 13.3% | |
Real Estate 4.4% | Investment Management 13.3% | |
Internet 4.4% | Marketing and Advertising 13.3% | |
Computer Software 3.7% | Staffing and Recruiting 13.3% | |
Other 66.0% | Other 26.7% |
Reviews
| Most Helpful Favorable Review | Alley L. User in Marketing and Advertising The main difference between Google Analytics and Google Analytics 360 is the amount of the data you can store. The more premium version of the two, Google Analytics 360, allows the user to better house and manipulate large amounts of data. This is a big... | G2 Crowd User Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback. |
| Most Helpful Critical Review | G2 Crowd User Customer service is hard to access real people and not just computer operated people | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend |
