Compare Google Analytics vs IBM Watson Customer Experience Analytics

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comparison of Google Analytics vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Google Analytics rates 4.5/5 stars with 3,452 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Google Analytics
IBM Watson Customer Experience Analytics
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Google Analytics
Google Analytics
4.5
Based on 3,452 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 19 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 3,196 reviews)
7.9
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
7.8
(Based on 3,210 reviews)
7.5
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 1,610 reviews)
8.0
(Based on 12 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 1,611 reviews)
8.0
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.5
(Based on 2,550 reviews)
8.1
(Based on 11 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 1,444 reviews)
8.2
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.6
(Based on 3,182 reviews)
8.4
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.8%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.2%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.0%
68.4%
 
Marketing and Advertising
22.2%
Retail
12.5%
 
Computer Software
7.0%
Food & Beverages
12.5%
 
Information Technology and Services
6.8%
Banking
12.5%
 
Internet
6.4%
Staffing and Recruiting
8.3%
 
Higher Education
3.1%
Oil & Energy
8.3%
 
Other
54.5%
Other
45.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

G2 Crowd User

The session replay for analysing the customner struggle The metrics to measure the Loss in revenue due to the customer struggle helps enagage the customer to act on it immediately

Most Helpful Critical Review
Most Helpful Critical Review
Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Kate from G2 Crowd

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