Compare Google Analytics vs IBM Watson Customer Experience Analytics

See this comparison of Google Analytics vs. IBM Watson Customer Experience Analytics based on data from user reviews. Google Analytics rates 4.5/5 stars with 2,946 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 2,745 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
7.8
(Based on 2,757 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.0
(Based on 1,409 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 1,412 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.5
(Based on 2,170 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.3
(Based on 1,269 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.5
(Based on 2,734 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
60.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.2%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
12.2%
72.7%
 
Marketing and Advertising
22.8%
Food & Beverages
18.8%
 
Computer Software
7.0%
Retail
12.5%
 
Internet
7.0%
Investment Management
12.5%
 
Information Technology and Services
6.9%
Banking
12.5%
 
Higher Education
3.0%
Marketing and Advertising
12.5%
 
Other
53.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Google Analytics is the gold standard for free web analytics. As clean as it is comprehensive, this tool allows you to track, organize, and report information relatively easily.

G2 Crowd User in Investment Management

Cloud based platform templates for modelling Integration with differnt CRM.

Most Helpful Critical Review
Most Helpful Critical Review
Jill A.
Administrator in Internet

It doesn't play so well with other systems, and is not the most reliable when it comes to reporting accuracy. The info you can gather from google analytics is relatively simplistic and still requires a lot of manual processes to get the big picture.

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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