Compare GoSquared vs IBM Watson Customer Experience Analytics
See this comparison of GoSquared vs. IBM Watson Customer Experience Analytics based on data from user reviews. GoSquared rates 4.5/5 stars with 33 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.
 GoSquared |  IBM Watson Customer Experience Analytics |
Pricing
Plans start at $99 a month | ‐ | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.9 (Based on 33 reviews) | 7.6 (Based on 8 reviews) |
| Ease of Use | 9.3 (Based on 33 reviews) | 8.5 (Based on 8 reviews) |
| Ease of Setup | 9.9 (Based on 14 reviews) | 8.0 (Based on 6 reviews) |
| Ease of Admin | 9.1 (Based on 14 reviews) | 8.2 (Based on 5 reviews) |
| Quality of Support | 9.6 (Based on 29 reviews) | 7.0 (Based on 6 reviews) |
| Ease of Doing Business With | 9.4 (Based on 13 reviews) | 8.5 (Based on 6 reviews) |
| Product Direction (% positive) | 9.0 (Based on 33 reviews) | 10.0 (Based on 8 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 53.3% | 9.1% |
Mid-Market (51-1000 emp.) | 23.3% | 18.2% |
Enterprise (> 1000 emp.) | 23.3% | 72.7% |
Reviewers' Industry
Marketing and Advertising 10.5% | Food & Beverages 18.8% | |
Information Technology and Services 10.5% | Retail 12.5% | |
Construction 5.3% | Investment Management 12.5% | |
Internet 5.3% | Banking 12.5% | |
Computer Software 5.3% | Marketing and Advertising 12.5% | |
Other 63.2% | Other 31.3% |
Reviews
| Most Helpful Favorable Review | Matthew N. Consultant in Internet I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a... | G2 Crowd User Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback. |
| Most Helpful Critical Review | Brittany W. Administrator in Education Management I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate. | G2 Crowd User in Staffing and Recruiting Nothing I like the product very much and highly recommend |
