Compare GoSquared vs IBM Watson Customer Experience Analytics
See this comparison of GoSquared vs. IBM Watson Customer Experience Analytics based on data from user reviews. GoSquared rates 4.5/5 stars with 32 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.
 GoSquared |  IBM Watson Customer Experience Analytics |
Pricing
Plans start at $99 a month | ‐ |
Free Trial | Free Trial |
| $ Get a Quote | $ Get a Quote |
Ratings
| Meets RequirementsSee More | |
8.9 (Based on 32 reviews) | 7.6 (Based on 7 reviews) |
| Ease of UseSee More | |
9.3 (Based on 32 reviews) | 8.5 (Based on 7 reviews) |
| Ease of SetupSee More | |
9.9 (Based on 14 reviews) | 8.2 (Based on 5 reviews) |
| Ease of AdminSee More | |
9.1 (Based on 14 reviews) | 8.2 (Based on 5 reviews) |
| Quality of SupportSee More | |
9.6 (Based on 28 reviews) | 7.3 (Based on 5 reviews) |
| Ease of Doing Business WithSee More | |
9.4 (Based on 13 reviews) | 8.8 (Based on 5 reviews) |
| Product Direction (% positive)See More | |
9.0 (Based on 32 reviews) | 10.0 (Based on 7 reviews) |
Features
Reviewers' Company Size
| Small-Business (50 or fewer emp.) | |
55.2% | 0.0% |
| Mid-Market (51-1000 emp.) | |
20.7% | 28.6% |
| Enterprise (> 1000 emp.) | |
24.1% | 71.4% |
Reviewers' Industry
Marketing and Advertising 11.1% | Banking 25.0% |
Information Technology and Services 11.1% | Marketing and Advertising 25.0% |
Internet 5.6% | Consumer Goods 12.5% |
Computer Software 5.6% | Food & Beverages 12.5% |
Entertainment 5.6% | Insurance 12.5% |
Other 61.1% | Other 12.5% |
Reviews
| Most Helpful Favorable Review | |
 Matthew N. Consultant in Internet I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a... | G2 Crowd User Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback. |
| Most Helpful Critical Review | |
 Brittany W. Administrator in Education Management I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate. | Dave H. Executive Sponsor nothing, i am very happy with this product |
Videos
| No videos provided. | Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey. |
Downloads
| No downloads provided. |
| Contact GoSquared | Contact IBM Watson Customer Experience Analytics |
