Compare GoSquared vs IBM Watson Customer Experience Analytics

See this comparison of GoSquared vs. IBM Watson Customer Experience Analytics based on data from user reviews. GoSquared rates 4.5/5 stars with 33 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 33 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 33 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.9
(Based on 14 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 14 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.6
(Based on 29 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 13 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 33 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.3%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
23.3%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.3%
72.7%
 
Marketing and Advertising
10.5%
Food & Beverages
18.8%
 
Information Technology and Services
10.5%
Retail
12.5%
 
Construction
5.3%
Investment Management
12.5%
 
Internet
5.3%
Banking
12.5%
 
Computer Software
5.3%
Marketing and Advertising
12.5%
 
Other
63.2%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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