Compare GoSquared vs IBM Watson Customer Experience Analytics

See this comparison of GoSquared vs. IBM Watson Customer Experience Analytics based on data from user reviews. GoSquared rates 4.5/5 stars with 32 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 32 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 32 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.9
(Based on 14 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 14 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.6
(Based on 28 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 13 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 32 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.2%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.7%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.1%
71.4%
 
Marketing and Advertising
11.1%
Banking
25.0%
 
Information Technology and Services
11.1%
Marketing and Advertising
25.0%
 
Internet
5.6%
Consumer Goods
12.5%
 
Computer Software
5.6%
Food & Beverages
12.5%
 
Entertainment
5.6%
Insurance
12.5%
 
Other
61.1%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Matthew N.
Consultant in Internet

I like GoSquared because of its no-nonsense approach to real time web analytics. It's easy implementation and customisation options made it an easy choice for me. Add to that a team of super enthusiastic people working behind the scenes and you have got a...

G2 Crowd User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
Most Helpful Critical Review
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Brittany W.
Administrator in Education Management

I don't like how the dashboard is a little confusing on the website. It's easier to read than Google analytics, but still takes some time to figure out how to navigate.

Dave H.
Executive Sponsor

nothing, i am very happy with this product

 
 No videos provided.

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask GoSquared a QuestionContact GoSquaredAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
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Kate from G2 Crowd

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