Compare GrooveHQ vs Help Scout

See this comparison of Groove vs. Help Scout based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Help Scout rates 4.4/5 stars with 96 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Basic
$8 user/month
 
Groove Plus
$15 user/month
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.4
(Based on 89 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.1
(Based on 77 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.2
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
70.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
26.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.3%
 
Computer Software
25.0%
Computer Software
23.1%
 
Internet
12.5%
Internet
21.5%
 
Fund-Raising
7.5%
Information Technology and Services
9.1%
 
Consumer Goods
5.0%
Marketing and Advertising
7.4%
 
Executive Office
5.0%
E-Learning
4.1%
 
Other
45.0%
Other
34.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

 
 No screenshots provided.
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Kate from G2 Crowd

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