See this comparison of Groove vs. Help Scout based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Help Scout rates 4.4/5 stars with 96 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 96 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 41 reviews)
|Ease of AdminSee More|
(Based on 42 reviews)
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 77 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 39 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User in Information Technology and Services
Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
|Most Helpful Critical Review|
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
G2 Crowd User
- Hundreds of bugs never get fixed. Bad support
|No screenshots provided.|
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