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Compare Groove vs Help Scout

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comparison of Groove vs. Help Scout
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Help Scout rates 4.3/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Basic
$8 user/month
 
Groove Plus
$15 user/month
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.2
(Based on 113 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.0
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
2.6%
 
Computer Software
27.3%
Computer Software
23.1%
 
Internet
11.4%
Internet
20.5%
 
Fund-Raising
6.8%
Information Technology and Services
8.3%
 
Consumer Goods
4.5%
Marketing and Advertising
6.4%
 
Management Consulting
4.5%
E-Learning
4.5%
 
Other
45.5%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
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Kate from G2 Crowd

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