See this comparison of Groove vs. Help Scout based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Help Scout rates 4.3/5 stars with 117 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 117 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 51 reviews)
|Ease of AdminSee More|
(Based on 53 reviews)
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 94 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 48 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User
Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...
HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...
|Most Helpful Critical Review|
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
G2 Crowd User
I have no qualms, I enjoy using it and think its an easy way to keep track of emails
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