Compare GrooveHQ vs Helpshift

See this comparison of Groove vs. Helpshift based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Helpshift rates 3.9/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Professional
$95 Per User / Per Month
 
Groove Plus
$15 user/month
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.2
(Based on 23 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.5
(Based on 23 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.3
(Based on 8 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.6
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.2
(Based on 9 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.6
(Based on 22 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
25.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.7%
 
Computer Software
25.0%
Internet
29.4%
 
Internet
12.5%
Computer Games
17.6%
 
Fund-Raising
7.5%
Retail
8.8%
 
Consumer Goods
5.0%
Consumer Goods
8.8%
 
Executive Office
5.0%
Photography
5.9%
 
Other
45.0%
Other
29.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

Echo W.
User

I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.