Compare Groove vs Helpshift

See this comparison of Groove vs. Helpshift based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Helpshift rates 4.2/5 stars with 139 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Professional
$95 Per User / Per Month
 
Groove Plus
$15 user/month
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.9
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.8
(Based on 53 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.7
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.8
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.4
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
64.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
19.7%
 
Computer Software
25.0%
Consumer Services
13.1%
 
Internet
12.5%
Information Technology and Services
12.4%
 
Fund-Raising
7.5%
Computer Games
12.4%
 
Consumer Goods
5.0%
Financial Services
8.5%
 
Executive Office
5.0%
Internet
7.8%
 
Other
45.0%
Other
45.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

G2 Crowd User

Admin panel was easy to use to generate a new key for integration. Javascript snippets allow for convenient and quick integration.

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User

I don't like the waiting time. It can be a bit long.

 
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