Compare Groove vs Helpshift

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comparison of Groove vs. Helpshift
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Professional
$95 Per User / Per Month
 
Groove Plus
$15 user/month
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.9
(Based on 127 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
20.1%
 
Computer Software
27.3%
Information Technology and Services
13.0%
 
Internet
11.4%
Consumer Services
13.0%
 
Fund-Raising
6.8%
Computer Games
11.7%
 
Consumer Goods
4.5%
Financial Services
8.6%
 
Executive Office
4.5%
Internet
7.4%
 
Other
45.5%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

G2 Crowd User

The ability for our app to upload logs and Helpshift to directly link to those logs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User

Bad ticket assigning system. No option to give channel/category based support.

 
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