Compare Groove vs HubSpot Service Hub

See this comparison of Groove vs. HubSpot Service Hub based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
5.6%
 
Computer Software
25.0%
Marketing and Advertising
28.0%
 
Internet
12.5%
Mechanical or Industrial Engineering
8.0%
 
Fund-Raising
7.5%
Information Technology and Services
8.0%
 
Consumer Goods
5.0%
Legal Services
8.0%
 
Executive Office
5.0%
Telecommunications
8.0%
 
Other
45.0%
Other
40.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like the ability to track calls and tickets by customer.

G2 Crowd User in Marketing and Advertising

HubSpot Service is always fast and reliable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
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Kate from G2 Crowd

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