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Compare Groove vs HubSpot Service Hub

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comparison of Groove vs. HubSpot Service Hub
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
 
Computer Software
27.3%
Marketing and Advertising
29.2%
 
Internet
11.4%
Legal Services
8.3%
 
Fund-Raising
6.8%
Telecommunications
8.3%
 
Consumer Goods
4.5%
Mechanical or Industrial Engineering
8.3%
 
Management Consulting
4.5%
E-Learning
4.2%
 
Other
45.5%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like the ability to track calls and tickets by customer.

G2 Crowd User

Very thorough. Follow a transaction from the very first Contact until you are done with the job

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
 No screenshots provided.
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Kate from G2 Crowd

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