Based on 27 reviews
Based on 12 reviews
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|Ease of SetupSee More|
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|Quality of SupportSee More|
(Based on 23 reviews)
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(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
It's very streamlined - simply and easy to use.
While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.
|Most Helpful Critical Review|
Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.
They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...
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