Compare Groove vs Inbenta

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comparison of Groove vs. Inbenta
based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
25.0%
 
Computer Software
25.0%
Internet
41.7%
 
Internet
12.5%
Information Technology and Services
33.3%
 
Fund-Raising
7.5%
Computer Software
16.7%
 
Consumer Goods
5.0%
Government Administration
8.3%
 
Executive Office
5.0%
 
Other
45.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

 
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