See this comparison of Groove vs. Issuetrak based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 61 reviews
$19 (cloud) mo/user/annual contract
$49 (Cloud) mo/agent/annual contract
$59 (Cloud) mo/agent/annual contract
|Meets RequirementsSee More|
(Based on 58 reviews)
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 42 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 56 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
|Most Helpful Favorable Review|
Groove makes it easy to login, check tickets, and quickly answer.
G2 Crowd User in Restaurants
Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...
|Most Helpful Critical Review|
G2 Crowd User in Fund-Raising
At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.
G2 Crowd User in Information Technology and Services
Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.
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