Compare GrooveHQ vs Issuetrak

See this comparison of Groove vs. Issuetrak based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Groove Plus
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
 
Computer Software
25.0%
Information Technology and Services
15.4%
 
Internet
12.5%
Hospital & Health Care
9.2%
 
Fund-Raising
7.5%
Telecommunications
9.2%
 
Consumer Goods
5.0%
Education Management
6.2%
 
Executive Office
5.0%
Financial Services
6.2%
 
Other
45.0%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

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Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

 
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Kate avatar
Kate from G2 Crowd

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