Compare GrooveHQ vs JIRA Service Desk

See this comparison of Groove vs. JIRA Service Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. JIRA Service Desk rates 4.1/5 stars with 405 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
GET STARTED
$10 /month
 
Groove Plus
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
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$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.6
(Based on 385 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.1
(Based on 386 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.7
(Based on 143 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 142 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 320 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 135 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.1
(Based on 379 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
41.3%
 
Computer Software
25.0%
Information Technology and Services
28.6%
 
Internet
12.5%
Computer Software
15.7%
 
Fund-Raising
7.5%
Internet
6.5%
 
Consumer Goods
5.0%
Telecommunications
4.2%
 
Executive Office
5.0%
Financial Services
4.0%
 
Other
45.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Paul S.
Administrator in Executive Office

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

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TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

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