Compare Groove vs JIRA Service Desk

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comparison of Groove vs. JIRA Service Desk
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. JIRA Service Desk rates 4.1/5 stars with 426 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
GET STARTED
$10 /month
 
Groove Plus
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 405 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 406 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 152 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 150 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 335 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 397 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.6%
 
Computer Software
27.3%
Information Technology and Services
29.1%
 
Internet
11.4%
Computer Software
15.3%
 
Fund-Raising
6.8%
Internet
6.1%
 
Consumer Goods
4.5%
Telecommunications
4.3%
 
Executive Office
4.5%
Financial Services
4.0%
 
Other
45.5%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Sydell M.
User in Internet

IT it difficult to keep up with the updates from each ticket

 
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Kate from G2 Crowd

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