See this comparison of Groove vs. JIRA Service Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. JIRA Service Desk rates 4.1/5 stars with 419 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
JIRA Service Desk
Based on 419 reviews
FOR GROWING TEAMS
|Meets RequirementsSee More|
(Based on 398 reviews)
|Ease of UseSee More|
(Based on 399 reviews)
|Ease of SetupSee More|
(Based on 148 reviews)
|Ease of AdminSee More|
(Based on 147 reviews)
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 330 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 138 reviews)
|Product Direction (% positive)See More|
(Based on 390 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User in Human Resources
Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
|Most Helpful Critical Review|
Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.
Can be well used for in house solutions, not for the customers, Search does not help much
|No screenshots provided.|
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