Compare Groove vs JIRA Service Desk

See this comparison of Groove vs. JIRA Service Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. JIRA Service Desk rates 4.1/5 stars with 419 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
GET STARTED
$10 /month
 
Groove Plus
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.6
(Based on 398 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.1
(Based on 399 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 148 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.6
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 330 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 138 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.1
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
41.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
41.8%
 
Computer Software
25.0%
Information Technology and Services
28.9%
 
Internet
12.5%
Computer Software
15.5%
 
Fund-Raising
7.5%
Internet
6.3%
 
Consumer Goods
5.0%
Telecommunications
4.4%
 
Executive Office
5.0%
Financial Services
4.1%
 
Other
45.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Milan S.
User in Financial Services

Can be well used for in house solutions, not for the customers, Search does not help much

 
 No screenshots provided.
Request More InformationRequest More InformationAsk JIRA Service Desk a QuestionContact JIRA Service Desk
Kate from G2 Crowd

Need help?

I can help.