Compare GrooveHQ vs JIRA Service Desk

See this comparison of Groove vs. JIRA Service Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. JIRA Service Desk rates 4.1/5 stars with 409 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
GET STARTED
$10 /month
 
Groove Plus
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.6
(Based on 389 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.1
(Based on 390 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 144 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 143 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 323 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 136 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.1
(Based on 383 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
17.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
41.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
41.6%
 
Computer Software
25.0%
Information Technology and Services
28.4%
 
Internet
12.5%
Computer Software
15.9%
 
Fund-Raising
7.5%
Internet
6.4%
 
Consumer Goods
5.0%
Financial Services
4.2%
 
Executive Office
5.0%
Telecommunications
4.2%
 
Other
45.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Information Technology and Services

Very clicky. Set-up can be cumbersome and not very intuitive.

 
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Kate from G2 Crowd

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