Compare Groove vs KANA Enterprise

See this comparison of Groove vs. KANA Enterprise based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
90.0%
 
Computer Software
25.0%
Information Technology and Services
18.8%
 
Internet
12.5%
Financial Services
12.5%
 
Fund-Raising
7.5%
Outsourcing/Offshoring
12.5%
 
Consumer Goods
5.0%
Telecommunications
12.5%
 
Executive Office
5.0%
Insurance
12.5%
 
Other
45.0%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.No screenshots provided.
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