See this comparison of Groove vs. KANA Enterprise based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 11 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 8 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 5 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User in Consumer Services
I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.
G2 Crowd User in Outsourcing/Offshoring
It is user friendly for the agent as well as management.
|Most Helpful Critical Review|
G2 Crowd User
The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.
G2 Crowd User in Insurance
Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers
|No screenshots provided.||No screenshots provided.|
|Request More Information||Request More Information|