Compare GrooveHQ vs Kayako

See this comparison of Groove vs. Kayako based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Free
$0 up to 3 agents
 
Groove Plus
$15 user/month
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.5
(Based on 138 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.1
(Based on 100 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.9%
 
Computer Software
25.0%
Information Technology and Services
25.6%
 
Internet
12.5%
Computer Software
16.5%
 
Fund-Raising
7.5%
Telecommunications
8.0%
 
Consumer Goods
5.0%
Internet
4.5%
 
Executive Office
5.0%
Marketing and Advertising
4.0%
 
Other
45.0%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No screenshots provided.
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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