Compare Groove vs Kayako

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comparison of Groove vs. Kayako
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Groove
Kayako
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Groove
Groove
4.2
Based on 29 reviews
Kayako
Kayako
4.1
Based on 150 reviews
Optimized for quick response
 
Groove Free
$0 user/month
Free
$0 up to 3 agents
 
Groove Plus
$15 user/month
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.5
(Based on 143 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.5%
 
Computer Software
27.3%
Information Technology and Services
24.7%
 
Internet
11.4%
Computer Software
16.7%
 
Fund-Raising
6.8%
Telecommunications
7.5%
 
Consumer Goods
4.5%
Internet
5.4%
 
Executive Office
4.5%
Marketing and Advertising
3.8%
 
Other
45.5%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No screenshots provided.
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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