Compare Groove vs Kayako

See this comparison of Groove vs. Kayako based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Free
$0 up to 3 agents
 
Groove Plus
$15 user/month
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.5
(Based on 139 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.8%
 
Computer Software
25.0%
Information Technology and Services
26.0%
 
Internet
12.5%
Computer Software
16.4%
 
Fund-Raising
7.5%
Telecommunications
7.9%
 
Consumer Goods
5.0%
Internet
4.5%
 
Executive Office
5.0%
Marketing and Advertising
4.0%
 
Other
45.0%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kate from G2 Crowd

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