Compare Groove vs KnowledgeOwl

See this comparison of Groove vs. KnowledgeOwl based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. KnowledgeOwl rates 4.5/5 stars with 64 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
KnowledgeOwl Subscription
$49 month
 
Groove Plus
$15 user/month
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
9.0
(Based on 63 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.1
(Based on 63 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.0
(Based on 46 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 49 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.7
(Based on 57 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.6
(Based on 46 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.3
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
31.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
23.4%
 
Computer Software
25.0%
Computer Software
24.2%
 
Internet
12.5%
Education Management
9.1%
 
Fund-Raising
7.5%
Internet
9.1%
 
Consumer Goods
5.0%
Non-Profit Organization Management
7.6%
 
Executive Office
5.0%
Marketing and Advertising
6.1%
 
Other
45.0%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

Holly W.
User in Computer Software

I love the flexibility of the application, the support, and most importantly how it helps me solve communication problems. I love how agile the application is and how they're constantly making awesome improvements. It's also extremely easy to use. I REALLY...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
 No screenshots provided.
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Kate from G2 Crowd

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