Compare GrooveHQ vs LiveAgent

See this comparison of Groove vs. LiveAgent based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Ticket
$12/month User Seat
 
Groove Plus
$15 user/month
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.0
(Based on 570 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.9%
 
Computer Software
25.0%
Information Technology and Services
12.3%
 
Internet
12.5%
Computer Software
7.7%
 
Fund-Raising
7.5%
Internet
6.4%
 
Consumer Goods
5.0%
Retail
5.6%
 
Executive Office
5.0%
Telecommunications
3.3%
 
Other
45.0%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

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Stephanie M.
User in Events Services

Unfortunately, not many of my colleagues use it. We only used it for a short time so I was not able to work with it very long.

 
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Kate from G2 Crowd

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