G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare Groove vs LiveAgent

See this

comparison of Groove vs. LiveAgent
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. LiveAgent rates 4.4/5 stars with 724 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
All-inclusive
$39/month User Seat
 
Groove Plus
$15 user/month
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.8
(Based on 671 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.0
(Based on 671 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.7
(Based on 445 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 444 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.1
(Based on 634 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.1
(Based on 432 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.0
(Based on 660 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
60.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
25.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
13.7%
 
Computer Software
27.3%
Information Technology and Services
13.0%
 
Internet
11.4%
Computer Software
7.8%
 
Fund-Raising
6.8%
Internet
5.3%
 
Consumer Goods
4.5%
Retail
5.0%
 
Executive Office
4.5%
Telecommunications
3.9%
 
Other
45.5%
Other
65.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User

Haven't used it enough to identify what I actively dislike.

 
 No screenshots provided.
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.