See this comparison of Groove vs. LiveAgent based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. LiveAgent rates 4.5/5 stars with 662 reviews. Each product's score is calculated by real-time data from verified user reviews.
$39/month User Seat
$29/month User Seat
$9/month User Seat
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
(Based on 425 reviews)
|Ease of AdminSee More|
(Based on 424 reviews)
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 581 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 412 reviews)
|Product Direction (% positive)See More|
(Based on 604 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User in Financial Services
We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.
LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...
|Most Helpful Critical Review|
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
i do not dislike anything about live chat
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