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Compare Groove vs LiveHelpNow

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comparison of Groove vs. LiveHelpNow
based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. LiveHelpNow rates 4.2/5 stars with 107 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Live chat and SMS
$18.90 per month
 
Groove Plus
$15 user/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 99 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.7
(Based on 99 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.7
(Based on 89 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 98 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.7%
 
Computer Software
25.0%
Information Technology and Services
8.2%
 
Internet
12.5%
Retail
6.0%
 
Fund-Raising
7.5%
Insurance
4.5%
 
Consumer Goods
5.0%
Consumer Goods
4.5%
 
Executive Office
5.0%
Real Estate
3.7%
 
Other
45.0%
Other
73.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

G2 Crowd User

I like the operator and admin panel. I keep the live visitors up on my screen at all times to see what's happening on our site.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

 
 No screenshots provided.
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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