Compare GrooveHQ vs LiveHelpNow

See this comparison of Groove vs. LiveHelpNow based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Live chat and SMS
$18.90 per month
 
Groove Plus
$15 user/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.8
(Based on 95 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.4%
 
Computer Software
25.0%
Information Technology and Services
7.0%
 
Internet
12.5%
Retail
6.3%
 
Fund-Raising
7.5%
Insurance
4.7%
 
Consumer Goods
5.0%
Consumer Goods
4.7%
 
Executive Office
5.0%
Construction
3.9%
 
Other
45.0%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

G2 Crowd User

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

Most Helpful Critical Review
Most Helpful Critical Review
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Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
 No screenshots provided.
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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