Compare Groove vs LiveHelpNow

See this comparison of Groove vs. LiveHelpNow based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. LiveHelpNow rates 4.2/5 stars with 105 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Live chat and SMS
$18.90 per month
 
Groove Plus
$15 user/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.8
(Based on 97 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.8
(Based on 97 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.6
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.7
(Based on 87 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.0
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 96 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.1%
 
Computer Software
25.0%
Information Technology and Services
8.4%
 
Internet
12.5%
Retail
6.1%
 
Fund-Raising
7.5%
Insurance
4.6%
 
Consumer Goods
5.0%
Consumer Goods
4.6%
 
Executive Office
5.0%
Construction
3.8%
 
Other
45.0%
Other
72.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

G2 Crowd User in Consumer Goods

LiveHelpNow is a great tool that allows you quick, easy access to assistance and learning how to do new tasks

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
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LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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