Compare GrooveHQ vs MindTouch

See this comparison of Groove vs. MindTouch based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.3
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.3
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.0
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.4
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.0
(Based on 42 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
22.4%
 
Computer Software
25.0%
Computer Software
36.4%
 
Internet
12.5%
Information Technology and Services
16.7%
 
Fund-Raising
7.5%
Financial Services
7.6%
 
Consumer Goods
5.0%
Telecommunications
6.1%
 
Executive Office
5.0%
Insurance
4.5%
 
Other
45.0%
Other
28.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

0 8d2tx42rmicjqcws8fysxsfqregrkkwsaw4dxs7wx79ouhyv2ipyevr5zxclf entaauijlxrw7p
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
0?e=1531353600&v=beta&t=dqbamapdxwxli20bv2upddqcmeqjoyk1cft36zyyicq
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
 No screenshots provided.
 No videos provided.
Request More InformationRequest More InformationAsk MindTouch a QuestionContact MindTouch
Kate avatar
Kate from G2 Crowd

Need help?

I can help.