See this comparison of Groove vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Oracle Service Cloud (formerly RightNow)
Based on 61 reviews
|Meets RequirementsSee More|
(Based on 53 reviews)
|Ease of UseSee More|
(Based on 52 reviews)
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 48 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 36 reviews)
|Product Direction (% positive)See More|
(Based on 51 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User in Consumer Services
I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
G2 Crowd User in Management Consulting
Sometimes emails get lost if they are assigned to a person and category without its own folder
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
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