Based on 27 reviews
Oracle Service Cloud (formerly RightNow)
Based on 65 reviews
|Meets RequirementsSee More|
(Based on 57 reviews)
|Ease of UseSee More|
(Based on 56 reviews)
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 51 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 38 reviews)
|Product Direction (% positive)See More|
(Based on 55 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
It's very streamlined - simply and easy to use.
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
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