Compare Groove vs Oracle Service Cloud (formerly RightNow)

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comparison of Groove vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 65 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.4
(Based on 57 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.2
(Based on 56 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.4
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.8
(Based on 40 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
7.4
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
7.5
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
6.2
(Based on 55 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
11.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
33.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
54.8%
 
Computer Software
25.0%
Information Technology and Services
24.3%
 
Internet
12.5%
Retail
9.7%
 
Fund-Raising
7.5%
Financial Services
5.8%
 
Consumer Goods
5.0%
Computer Software
5.8%
 
Executive Office
5.0%
Marketing and Advertising
3.9%
 
Other
45.0%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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