Compare Groove vs ProProfs Knowledge Base Software

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comparison of Groove vs. ProProfs Knowledge Base Software
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
9.3
(Based on 13 reviews)
Not enough data available
Ease of Admin
Ease of Admin
9.3
(Based on 13 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.1
(Based on 12 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
 
Computer Software
27.3%
Computer Software
50.0%
 
Internet
11.4%
Information Technology and Services
18.8%
 
Fund-Raising
6.8%
Graphic Design
6.3%
 
Consumer Goods
4.5%
Arts and Crafts
6.3%
 
Executive Office
4.5%
Education Management
6.3%
 
Other
45.5%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Jacqueline R.
User

I think it is an amazing tool for coordination between multiple teams. Me and my team were able to easily communicate and work on our projects at the same time without no problems. With its cloud based repository, distance is just numbers!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Leonardo H.
Administrator in Telecommunications

The mobile version for the end user is slowly improving but it still isn't as good as the desktop look and feel.

 
 No screenshots provided.
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