Compare Groove vs Salesforce Knowledge

See this comparison of Groove vs. Salesforce Knowledge based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
50.0%
 
Computer Software
25.0%
Internet
22.2%
 
Internet
12.5%
Computer Software
16.7%
 
Fund-Raising
7.5%
Computer & Network Security
11.1%
 
Consumer Goods
5.0%
Hospital & Health Care
11.1%
 
Executive Office
5.0%
Insurance
11.1%
 
Other
45.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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