See this comparison of Groove vs. Salesforce Knowledge based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 10 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
|Product Direction (% positive)See More|
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
|Most Helpful Critical Review|
G2 Crowd User in Non-Profit Organization Management
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
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