Compare Groove vs Salesforce Knowledge

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comparison of Groove vs. Salesforce Knowledge
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
7.9
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
50.0%
 
Computer Software
27.3%
Internet
22.2%
 
Internet
11.4%
Computer Software
16.7%
 
Fund-Raising
6.8%
Computer & Network Security
11.1%
 
Consumer Goods
4.5%
Hospital & Health Care
11.1%
 
Executive Office
4.5%
Insurance
11.1%
 
Other
45.5%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

I love that the emails to clients look like the emails we would send directly, to give a more organic feel to the trouble ticket responses we are sending.

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate from G2 Crowd

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