Compare GrooveHQ vs Salesforce Knowledge

See this comparison of Groove vs. Salesforce Knowledge based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets Requirements
Meets Requirements
8.0
(Based on 25 reviews)
Not enough data available
Ease of Use
Ease of Use
9.0
(Based on 25 reviews)
Not enough data available
Ease of Setup
Ease of Setup
9.3
(Based on 13 reviews)
Not enough data available
Ease of Admin
Ease of Admin
9.3
(Based on 13 reviews)
Not enough data available
Quality of Support
Quality of Support
8.5
(Based on 23 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.1
(Based on 12 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.1
(Based on 25 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
60.0%
 
Computer Software
25.0%
Computer Software
33.3%
 
Internet
12.5%
Computer & Network Security
22.2%
 
Fund-Raising
7.5%
Internet
22.2%
 
Consumer Goods
5.0%
Insurance
22.2%
 
Executive Office
5.0%
 
Other
45.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate avatar
Kate from G2 Crowd

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