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Compare Groove vs Salesforce Service Cloud

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comparison of Groove vs. Salesforce Service Cloud
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Groove Plus
$15 user/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
32.3%
 
Computer Software
27.3%
Computer Software
15.1%
 
Internet
11.4%
Information Technology and Services
14.8%
 
Fund-Raising
6.8%
Internet
8.7%
 
Consumer Goods
4.5%
Hospital & Health Care
3.6%
 
Management Consulting
4.5%
Financial Services
3.4%
 
Other
45.5%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
 No screenshots provided.
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Kate from G2 Crowd

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