Compare GrooveHQ vs SF Service Cloud

See this comparison of Groove vs. Salesforce Service Cloud based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1203 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.1
(Based on 1083 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
 
Computer Software
25.0%
Computer Software
16.7%
 
Internet
12.5%
Information Technology and Services
14.6%
 
Fund-Raising
7.5%
Internet
9.0%
 
Consumer Goods
5.0%
Hospital & Health Care
3.5%
 
Executive Office
5.0%
Non-Profit Organization Management
3.3%
 
Other
45.0%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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Kate from G2 Crowd

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