Compare Groove vs Salesforce Service Cloud

See this comparison of Groove vs. Salesforce Service Cloud based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.1
(Based on 1,213 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
32.8%
 
Computer Software
25.0%
Computer Software
16.1%
 
Internet
12.5%
Information Technology and Services
15.1%
 
Fund-Raising
7.5%
Internet
8.6%
 
Consumer Goods
5.0%
Financial Services
3.7%
 
Executive Office
5.0%
Hospital & Health Care
3.5%
 
Other
45.0%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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