Compare GrooveHQ vs SF Service Cloud

See this comparison of Groove vs. Salesforce Service Cloud based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.5
(Based on 1019 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.1
(Based on 1019 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.7
(Based on 469 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 477 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 892 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 465 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 1005 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
27.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
30.5%
 
Computer Software
25.0%
Computer Software
17.1%
 
Internet
12.5%
Information Technology and Services
14.0%
 
Fund-Raising
7.5%
Internet
9.5%
 
Consumer Goods
5.0%
Hospital & Health Care
3.5%
 
Executive Office
5.0%
Non-Profit Organization Management
3.5%
 
Other
45.0%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate from G2 Crowd

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