See this comparison of Groove vs. SnapEngage based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 123 reviews
Plus Plan (Most Popular!)
|Meets RequirementsSee More|
|Ease of UseSee More|
(Based on 121 reviews)
|Ease of SetupSee More|
(Based on 79 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 110 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User
Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...
We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...
|Most Helpful Critical Review|
G2 Crowd User in Non-Profit Organization Management
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
G2 Crowd User
some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....
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