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Compare Groove vs SnapEngage

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comparison of Groove vs. SnapEngage
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Premier Plan
$420 month
 
Groove Plus
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.8%
 
Computer Software
27.3%
Computer Software
14.9%
 
Internet
11.4%
Information Technology and Services
14.2%
 
Fund-Raising
6.8%
Financial Services
5.4%
 
Consumer Goods
4.5%
Insurance
4.7%
 
Executive Office
4.5%
Telecommunications
4.7%
 
Other
45.5%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
 No screenshots provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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