Compare GrooveHQ vs SnapEngage

See this comparison of Groove vs. SnapEngage based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Premier Plan
$420 month
 
Groove Plus
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.8
(Based on 117 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.3
(Based on 119 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.0
(Based on 78 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 77 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.2
(Based on 108 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.7
(Based on 117 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
42.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.0%
 
Computer Software
25.0%
Computer Software
15.1%
 
Internet
12.5%
Information Technology and Services
14.4%
 
Fund-Raising
7.5%
Financial Services
5.5%
 
Consumer Goods
5.0%
Telecommunications
4.8%
 
Executive Office
5.0%
Insurance
4.1%
 
Other
45.0%
Other
56.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josh T.
Agency in Computer Software

It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients.

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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

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Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
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Kate avatar
Kate from G2 Crowd

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