Compare Groove vs SnapEngage

See this comparison of Groove vs. SnapEngage based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Premier Plan
$420 month
 
Groove Plus
$15 user/month
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.3
(Based on 121 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.8%
 
Computer Software
25.0%
Computer Software
14.9%
 
Internet
12.5%
Information Technology and Services
14.2%
 
Fund-Raising
7.5%
Financial Services
5.4%
 
Consumer Goods
5.0%
Insurance
4.7%
 
Executive Office
5.0%
Telecommunications
4.7%
 
Other
45.0%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

 
 No screenshots provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.