Compare Groove vs Solvvy

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comparison of Groove vs. Solvvy
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Groove
Solvvy
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Groove
Groove
4.2
Based on 29 reviews
Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.0
(Based on 20 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.3
(Based on 20 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.1
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.3
(Based on 20 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.5
(Based on 20 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.7
(Based on 20 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
10.0
(Based on 20 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
 
Computer Software
27.3%
Internet
31.3%
 
Internet
11.4%
Computer Software
28.1%
 
Fund-Raising
6.8%
Retail
15.6%
 
Consumer Goods
4.5%
Computer Networking
6.3%
 
Management Consulting
4.5%
Consumer Electronics
6.3%
 
Other
45.5%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Yvonne M.
Administrator in Computer Software

Solvvy has helped us deflect between 6%~10% of our cases over the last year. One of our main objectives has been to reduce customer’s effort as they are working on resolving an issue or a question, and we believe that Solvvy’s flow help us achieve this...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

 
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Kate from G2 Crowd

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