Compare Groove vs TeamSupport

See this comparison of Groove vs. TeamSupport based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Support Desk
$50 / agent / month billed annually
 
Groove Plus
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 461 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.8
(Based on 462 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.0
(Based on 418 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.2
(Based on 463 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.4%
 
Computer Software
25.0%
Computer Software
28.1%
 
Internet
12.5%
Information Technology and Services
21.9%
 
Fund-Raising
7.5%
Internet
6.1%
 
Consumer Goods
5.0%
Financial Services
4.7%
 
Executive Office
5.0%
Hospitality
3.9%
 
Other
45.0%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Internet

Groove makes it easy to login, check tickets, and quickly answer.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
 No screenshots provided.
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.