Compare GrooveHQ vs TeamSupport

See this comparison of Groove vs. TeamSupport based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. TeamSupport rates 4.4/5 stars with 468 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Support Desk
$50 / agent / month billed annually
 
Groove Plus
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 456 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.8
(Based on 457 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.5
(Based on 215 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.8
(Based on 216 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.0
(Based on 413 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 221 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.2
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.3%
 
Computer Software
25.0%
Computer Software
28.3%
 
Internet
12.5%
Information Technology and Services
21.8%
 
Fund-Raising
7.5%
Internet
6.1%
 
Consumer Goods
5.0%
Financial Services
4.6%
 
Executive Office
5.0%
Hospitality
4.0%
 
Other
45.0%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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