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Compare Groove vs TeamSupport

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comparison of Groove vs. TeamSupport
based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Support Desk
$50 / agent / month billed annually
 
Groove Plus
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.8
(Based on 469 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.4%
 
Computer Software
25.0%
Computer Software
27.9%
 
Internet
12.5%
Information Technology and Services
21.4%
 
Fund-Raising
7.5%
Internet
5.9%
 
Consumer Goods
5.0%
Financial Services
4.6%
 
Executive Office
5.0%
Hospitality
3.8%
 
Other
45.0%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
 No screenshots provided.
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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