See this comparison of Groove vs. TeamSupport based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. TeamSupport rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.
$50 / agent / month billed annually
$65 / agent / month billed annually
Custom Contact Us for Pricing
|Meets RequirementsSee More|
(Based on 461 reviews)
|Ease of UseSee More|
(Based on 462 reviews)
|Ease of SetupSee More|
(Based on 217 reviews)
|Ease of AdminSee More|
(Based on 218 reviews)
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 418 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 223 reviews)
|Product Direction (% positive)See More|
(Based on 463 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
Groove makes it easy to login, check tickets, and quickly answer.
TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...
|Most Helpful Critical Review|
G2 Crowd User in Fund-Raising
At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.
G2 Crowd User in Internet
It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...
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