Compare Groove vs Teamwork Desk

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comparison of Groove vs. Teamwork Desk
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Starter
$7 per agent, per month (billed annually)
 
Groove Plus
$15 user/month
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.1%
 
Computer Software
27.3%
Marketing and Advertising
25.0%
 
Internet
11.4%
Information Technology and Services
20.5%
 
Fund-Raising
6.8%
Logistics and Supply Chain
6.8%
 
Consumer Goods
4.5%
Computer Software
6.8%
 
Executive Office
4.5%
Internet
6.8%
 
Other
45.5%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

G2 Crowd User in Biotechnology

I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up.

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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Kate from G2 Crowd

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