Compare GrooveHQ vs Teamwork Desk

See this comparison of Groove vs. Teamwork Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Basic
$5 per agent, per month (billed annually)
 
Groove Plus
$15 user/month
Pro
$20 per agent, per month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.2%
 
Computer Software
25.0%
Marketing and Advertising
25.6%
 
Internet
12.5%
Information Technology and Services
20.9%
 
Fund-Raising
7.5%
Computer Software
7.0%
 
Consumer Goods
5.0%
Internet
7.0%
 
Executive Office
5.0%
Publishing
4.7%
 
Other
45.0%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

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Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

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Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

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