Compare GrooveHQ vs Track-It!

See this comparison of Groove vs. Track-It! based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.3%
 
Computer Software
25.0%
Information Technology and Services
13.8%
 
Internet
12.5%
Hospital & Health Care
10.3%
 
Fund-Raising
7.5%
Utilities
5.7%
 
Consumer Goods
5.0%
Higher Education
5.7%
 
Executive Office
5.0%
Law Practice
5.7%
 
Other
45.0%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
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Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Computer Software

The desktop client was prone to crashing, and all entered info on the current ticket would be lost.

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.