See this comparison of Groove vs. Track-It! based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 69 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
(Based on 42 reviews)
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 51 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
|Product Direction (% positive)See More|
(Based on 64 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
|Most Helpful Favorable Review|
G2 Crowd User in Financial Services
We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.
G2 Crowd User in Law Practice
Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.
|Most Helpful Critical Review|
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
G2 Crowd User in Plastics
Reporting is terrible, there isn’t an easy way to get the list software on computers
|No screenshots provided.|
|Request More Information||Request More Information|