Compare Groove vs Track-It!

See this comparison of Groove vs. Track-It! based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
30.9%
 
Computer Software
25.0%
Information Technology and Services
13.5%
 
Internet
12.5%
Hospital & Health Care
10.1%
 
Fund-Raising
7.5%
Utilities
5.6%
 
Consumer Goods
5.0%
Higher Education
5.6%
 
Executive Office
5.0%
Law Practice
5.6%
 
Other
45.0%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Plastics

Reporting is terrible, there isn’t an easy way to get the list software on computers

 
 No screenshots provided.
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Kate from G2 Crowd

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